• Permanent Full Time, 38hr week

• Critical Salesforce Support Role

• Location: Fortitude Valley

There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. Our passion drives us to leverage digital innovation and technology to revolutionise the water industry. Join us in shaping our digital future, making a lasting impact, and transforming our teams. And it's why we need people like YOU. Come and shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

As part of our expanding Digital Experience and Operations team within the rapidly growing Digital & Information Group we are looking for a CRM Application Support Specialist to join us in a new role and help us enhance our CRM application landscape.

This role is pivotal in supporting the operational functions of our Information Technology Applications team across a variety of Enterprise Applications, with a strong focus on the Salesforce product stack.

As a subject matter expert, you’ll provide expert-level consultation, technical support, process oversight and work with internal development teams, external consultants and technology partners to deliver quality outcomes and resolve complex technical challenges.

Being an operationally focussed role, you will place high importance on ensuring the Enterprise Applications you are responsible for are highly availability, perform in alignment with defined KPI’s and are maintained in accordance with quality and security expectations.

Key Responsibilities:

• Confidently manage day-to-day Salesforce administration, including user accounts, data storage, system performance, and license management.

• Support and maintain other business-critical applications, ensuring seamless operations and user satisfaction.

• Troubleshoot and resolve technical issues across the application stack.

• Create and maintain reports and dashboards to support internal and external reporting needs.

• Contribute to application implementation and improvement projects.

• Ensure compliance with internal standards, governance, and change management procedures.

• Own and contribute to service management functions including Knowledge Management, Problem Management, Change Management, and Service Catalogue Management.

• Collaborate on broader service strategy and transition activities such as Release and Deployment Management, Service Validation, and Capacity Management.

• Mentor peers, share best practices, and drive continuous improvement.

• Support our Enterprise Applications users in realising the best business value from our systems

About you:

We’re looking for a well-rounded professional who brings both depth in knowledge of Salesforce and breadth across enterprise application support. You’ll bring

• Education: Diploma or Bachelor’s degree in relevant subject area (Information Technology, Business Administration or related field) and 8 years’ experience in aligned technology areas OR 10 Years experience in an aligned technology area.

• Certifications: Expert certifications relevant to technical field or supporting processes (Salesforce Administrator, COBIT, ITIL, PRINCE2, CCNA, MSCE, etc) would be advantageous.

• Salesforce Expertise: Demonstrated hands-on Salesforce product knowledge and sound experience with administration including implementing configuration changes and maintaining technical documentation and a proactive attitude toward platform enhancements and adoption

• Broader Application Support: Experience supporting other enterprise platforms (eg. ServiceNow, Workday etc) with strong troubleshooting and problem-solving skills across a diverse application landscape is essential

• Collaboration: Ability to work effectively with cross-functional teams, fostering a collaborative and inclusive work environment.

• Customer-Centric Approach: A strategic, customer-focused mindset with a strong drive for continuous learning and improvement.

• Integrity & Authenticity: Demonstrates integrity, authenticity, and a respect for diverse perspectives in all aspects of work.

• Agility & Adaptability: Comfort with change and a proactive attitude toward embracing new challenges.

• Decision-Making: Strong planning, prioritisation, and decision-making abilities to achieve safe, effective outcomes.

• Security Requirements: Security clearance/SOCI requirements may apply, depending on the role and responsibilities.

Performance of ‘on call’ duties are an inherent requirement of this role. This requires that the employee must be available to be on-call and to attend to work matters, both in person and remotely, outside of normal working hours, including evenings, weekends and public holidays, as reasonably required to fulfill the requirements of the position. The days, times, duration and frequency of on call arrangements may be subject to change, including at short notice, as required by Urban Utilities’ operational needs as applying from time to time. At all times whilst on-call, you must be fit for duty, contactable, and able to respond, including the ability to physically attend if required, to the operational needs of the business within a reasonable timeframe and in a safe manner.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

• Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants may be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our Talent team at careers@urbanutilities.com.au

Job advertisement closes 30th July 2025