PLEASE NOTE: The Talent Team will be out of office from 20th December 2025 - 4th January 2026 inclusive. As a result, is it likely that the recruitment process for this role will not be finalised before this period. We apologise for any inconvenience and sincerely appreciate your understanding. You can expect to hear from us within our usual timeframes prior to this period wherever possible. Thank you for considering Urban Utilities, and we wish you a safe and enjoyable end of year break.
There’s No Us Without U. Care with Us, for Today and Tomorrow
There'sno life without water, and at Urban Utilities, we live and breathe that knowledge every single day.It'swhy our people are so passionate about what they do and how they do it. Andit'swhy we need people likeYOU. Come shape our future with us and make a real and lasting impact across our teams.
Your opportunity:
UrbanUtilitesOperations and Maintenancegroupis seeking a ManagerAdvanced Operations Resilience to join us as a senior leader within our Network Services Group. This groupis responsible forthe performance, reliability, and optimisation of Urban Utilities’ water and wastewater networks, ensuring we deliver exceptional service to more than 600,000 properties and 1.3 million customers across our service region
Overseeing multiple integrated teams, the Manager Advanced Operations Resilienceis responsible forthe reliable day-to-day operational performance of a 9,500 km water network and a 9,700 km wastewater network. The role focuses on delivering flexible, efficient short- to mid-term operational planning, supporting operational technology platforms, and drivingtimelyfault identification and resolution. The aim is to consistently meet service performance targets, safeguard community health, provide excellent customer outcomes, manage long-term costs, andmaintaincompliance with regulatory standards and safe drinking water requirements.
Performance in this position will be assessed by the quality ofshort and medium termoperational decisions and customer-focused actions, the effectiveness of work plans in enabling field activity while mitigating network risk, and the consistent achievement of network health measures such as asset uptime, water quality, Non-Revenue Water (NRW), and environmental obligations.Additionalindicators include the safety and efficiency of network operations, the thoroughness of investigations into customer concerns and operational incidents, the escalation of systemic issues, and the reliability of predictive OT systems that provide visibility across the water and wastewater networks.
About you:
This role is a critical part of the Network Services Leadership Team, nurturing a positive, collaborative culture and supporting steady, thoughtful leadership across the organisation. It helps guide clear operational strategy, encourages consistent and reliable performance, and supports the constructive resolution of issues as they arise.
EDUCATION-
A relevant degree qualification in engineering, science or business or equivalent experience.
Experience or qualifications in emergency management or business resilience would be highly regarded.
GENERAL EXPERIENCE
Strong understanding of technical and regulatory obligationsoperatinga water utility
Superior stakeholder management across internal and external teams
Experience taking highly technical topics and conveying to corporate teams to effectively communicate opportunities and risk
Water and Wastewater experience is highly regarded
LEADERSHIP
Experience and acommitment tobeing a great leader and working with Cross functional teams
Proven ability leading highly technical discussions and passion for continues improvementviatechnological changes
At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role.We’dstill encourage you to apply as wewe’relooking for the right human being for this role -it’sabout so much more than ticking all the boxes!
Why Urban Utilities?
At Urban Utilities, the work we do is about so much more than the bottom line.We'rea leading provider of world-class drinking water and wastewater services to the vibrant communities ofBrisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim.As we continue to grow,we'recommitted to planning ahead and shaping a sustainable future around water for generations to come.
At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments,
Our HQ is in Fortitude Valley, Brisbane, butyou'llfind us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.
We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So,you’llaccess an increasingly diverse range of benefits and initiativesthat’llhelp you bring the best you. Speaking of which,here’sjust a sample of the benefits we offer our team:
Generous Salary Packaging options, including novated leases
Corporate discounts across Health insurance, technology and more
18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and anadditionalday of leave each year to connect with friends and family
Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
Urban Utilities is an endorsed employer for all women. See our range of benefits and policiesdirectly atWORK180
Visit our website to learn moreabout usatwww.urbanutilities.com.au
How to apply
Click on the ‘Apply” to complete your application.
Please note applications close Midnight Sunday 11/1/2026
Pleasenote:applicants willbe requiredto undergo aPre-employment medical, which may include Drug and Alcohol testing, as well as otherbackgroundchecksas part of the recruitment process for this role.
For further information please contact our Talent team at