There’s No Us Without U. Care with Us, for Today and Tomorrow
There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.
Your opportunity:
The Customer Experience Group is accountable for delivering accurate and timely bills to 625,000 customers in Southeast Queensland every quarter, managing all associated customer interactions, first response to faults & emergency, customer complaints, privacy and case management, and Urban Utilities’ 500,000+ network of water meters.
This role will provide critical coordination support across all performance improvement projects and initiatives within the Customer Experience program of work. The Project Coordinator enables effective planning, reporting, impact assessment and stakeholder engagement across multiple concurrent initiatives, ensuring delivery timeframes and performance outcomes are met.
About you:
At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!
We’d love to hear from you if you have experience working within project management frameworks to deliver outcomes, with a strong focus on prioritisation and managing delivery timeframes. You will bring hands-on experience supporting project scope and can contribute to documenting processes to enable effective change. You will have strong communication skills, with the ability to clearly and confidently convey information to stakeholders. It would be great if you have:
Demonstrated experience contributing to group or organisation level projects and initiatives to deliver enterprise outcomes.
1+ years’ experience in Utilities operations, strategy or customer service.
Proven track record of meeting commitments and being accountable for results
Demonstrated ability to work collaboratively across teams, contributing positively and supporting shared objectives.
Sound decision-making capability, including using guidelines, procedures, and expert input to make timely, effective decisions.
Why Urban Utilities?
At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.
At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.
Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.
We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:
Generous Salary Packaging options, including novated leases
Corporate discounts across Health insurance, technology and more
18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180
Visit our website to learn more about us at www.urbanutilities.com.au
How to apply
Click on the ‘Apply” to complete your application.
Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.
For further information please contact our friendly Talent Team at
Our Talent team & Hiring Managers kindly request that no unsolicited CVs are sent for this role.