There’s No Us Without U. Care with Us, for Today and Tomorrow

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like YOU. Come shape our future with us and make a real and lasting impact across our teams.

Your opportunity:

The Performance and Insights Lead plays a pivotal role in transforming how data informs decisions across the Customer Experience group. This role leads the delivery of strategic performance analytics and insights that connect operational outcomes to organisational priorities. It is responsible for overseeing performance reporting, data governance and analytics to support day to day operation performance, continuous improvement and customer-driven outcomes.

Working closely with stakeholders, the role translates data into clear, actionable insights that enable informed, evidence-based decision-making and drive customer-focused performance outcomes. It ensures Customer Experience performance information is accurate, accessible and aligned to operational and strategic priorities.

About you:

You are a strategic and analytical leader who can translate complex data into meaningful insights that drive better decisions. With extensive experience in performance reporting, data governance, and analytics, you have a collaborative approach that enables you to work closely with stakeholders to understand their needs and translate data into practical solutions. . You are passionate about using trusted, accessible data to support forecasting, continuous improvement and customer-focused outcomes, and enjoy fostering a culture of evidence-based decision making. You will have;

• Bachelor’s Degree, Diploma or Trade qualification in Engineering, Data Analytics, Business or related discipline or demonstrated equivalent experience.

• Significant experience in data analysis, performance reporting and analytics in a complex operational environment. Experience working in data governance frameworks and ensuring the integrity and accessibility of organisational data. Significant experience using data query, transformation, modelling and visualisation tools such as Microsoft Power BI.

• Demonstrated experience leading or mentoring analysts and building team capability.

• Demonstrated experience working in a collaborative team environment, engaging stakeholders to elicit requirements, and the ability to present insights clearly to technical and non-technical audiences..

• Innovative approach to problem solving and use of technology, business process and human resources.

At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!

Why Urban Utilities?

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

• Generous Salary Packaging options, including novated leases

• Corporate discounts across Health insurance, technology and more

• 18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family

• Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!

Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180

Visit our website to learn more about us at www.urbanutilities.com.au

How to apply

Click on the ‘Apply” to complete your application.

Please note: applicants will be required to undergo a Pre-employment medical, which may include Drug and Alcohol testing, as well as other background checks as part of the recruitment process for this role.

For further information please contact our friendly Talent Team at careers@urbanutilities.com.au

Our Talent team & Hiring Managers kindly request that no unsolicited CVs are sent for this role.