At Urban Utilities, our purpose is simple yet powerful – Enrich Quality of Life. With a $6 billion asset base and services spanning 1.5 million residents and more than 31,000 commercial customers across South East Queensland, we are committed to enhancing the liveability of our communities every day.
About the Opportunity
Reporting to the People Services Manager, the Rostering Lead is a key leadership role responsible for shaping workforce strategy and elevating rostering capability across the organisation.
In this newly created position, you will lead and empower a dedicated team responsible for building, embedding, and continuously improving effective rostering solutions. Your team will ensure all rosters are operationally efficient, compliant, and aligned with organisational priorities.
You will work closely with stakeholders across the business, guiding your team to act as the organisation’s trusted experts in roster design, compliance, workforce management systems, and optimisation initiatives. Through strong leadership, you will foster a culture of service, continuous improvement, and data driven decision making that strengthens workforce planning and supports Urban Utilities operational success.
This is a fixed term contract role till March 2028 with possible extensions.
What You’ll Deliver
Partner with Operations Managers as a trusted advisor to design and deliver efficient, compliant rosters that support operational and team wellbeing needs.
Lead proactive, structured roster reviews, ensuring alignment with fatigue management requirements, safety expectations, and evolving business needs.
Provide expert, influential guidance on workforce optimisation and compliance, empowering leaders to make informed, future focused decisions.
Oversee and guide complex roster adjustments, demonstrating calm, responsive leadership in managing leave, cancellations, and changing operational demands.
Utilise workforce data and dashboards to provide strategic insights, identifying trends, risks, and opportunities that support strong governance and operational leadership.
Champion continuous improvement, driving innovation across rostering models, processes, and workforce practices to uplift performance and enable sustainable workforce outcomes
About You
Extensive leadership experience in rostering, workforce planning, or a comparable operational leadership role, with a track record of guiding teams to deliver high quality, compliant workforce outcomes.
Demonstrated capability in managing end to end rostering and time administration within a complex, multisite or high volume organisation, including oversight of compliance, quality, and service delivery standards.
Proven ability to lead, coach, and develop high performing teams, fostering accountability, continuous improvement, and excellence in resource optimisation.
Strong technical proficiency across workforce management systems (e.g., Kronos, SAP, Workforce Software, ServiceNow, Nimbus T2W), with the ability to leverage technology to improve accuracy, efficiency, and compliance.
Deep subject matter expertise in rostering, time and attendance processes, and workforce optimisation methodologies, with the capability to apply best practice frameworks and modern workforce design principles.
Advanced analytical and problem solving capability, including the ability to interrogate data, identify trends, and generate insights that inform operational and strategic decision making.
Strong understanding of industrial relations legislation, awards, enterprise agreements, and compliance requirements, with the ability to apply complex IR rules to real world rostering and workforce scenarios.
Exceptional leadership, communication, and stakeholder engagement skills, with the presence and credibility to influence, negotiate, and build strong partnerships across all levels of the organisation.
Ability to lead teams through complex rostering challenges and guide decision making in high pressure or emergency situations, maintaining clarity, consistency, and compliance under pressure.
At UU, we celebrate diversity. We genuinely believe that bringing together diversity of thoughts, perspectives and expressions is key and crucial to our success as a business. You might find you meet some, but not all, of the job requirements for this role. We’d still encourage you to apply as we we’re looking for the right human being for this role - it’s about so much more than ticking all the boxes!
If you require adjustments at any stage of the recruitment process, please let us know so we can support you.
Why Urban Utilities
At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.
At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.
Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.
We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:
Generous Salary Packaging options, including novated leases
Corporate discounts across Health insurance, technology and more
18 weeks of paid parental leave, 15 days personal leave including two proactive wellbeing days, and an additional day of leave each year to connect with friends and family
Flexibility at UU depends on the type of work you do but could include options such as, 9-day fortnights and flexible days. Talk to us about what flexibility means to you!
Urban Utilities is an endorsed employer for all women. See our range of benefits and policies directly at WORK180
There’s no us without you. Come shape the future with us.
How to Apply
Click ‘Apply’ to submit your application.
Applications close Friday 10th April 2026