Account Executive
- 12 month fixed-term contract
- Brisbane based
- Hybrid Ways of Working
We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step – whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do, is a thriving culture centred around high performance and care. We are purpose driven and collaborative, which drives innovation and our ability to make a real impact. As such, we’re proud to have been named in Australia’s “Top 5” Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Which team is this in
The Account Executive role sits as part of our Customer Solutions & Operations team. Customer Solutions & Operations brings together specialist teams focused on delivering exceptional customer experiences, operational excellence and business success. From customer support, user resolutions and sales support to advertising operations and process improvement, CSO helps make every interaction simpler, more effective and more valuable for our customers and teams.
Day to day of the job
The Account Executive role is responsible delivering best-in-class Sales Support to our New Homes sales teams. The team provides pre- and post-sales support across a broad range of products to assist with key strategic objectives and growth opportunities.
The role focuses on three outcome areas:
- Better Customer Experiences – timely, accurate and proactive support for Sales and customers
- Better Employee Experiences – clear expectations, coaching, development and recognition for the team
- Better than Budget – efficient, scalable operations that enable revenue and margin outcomes
Who we’re looking for
- Experience in a Sales Support, Customer Support, Operations or similar role within a fast-paced, service-oriented environment.
- Exposure to queue-based or ticket-driven work with defined SLAs and quality standards (e.g. Zendesk or similar platforms).