- Be part of a global business who values their people!
- Work in a collaborative team environment and thrive in our engaged workplace culture
- Join us for a rewarding career, competitive salary, bonus incentive and company car!
Opportunity not to be missed!
The Victorian Business is seeking a high-caliber Operations Manager for our Bird and Residential team, based in Port Melbourne. Reporting to the Victorian Business Manager, you will be a senior leader within the Melbourne business, managing a high-performing team of 27 whose success is essential to the overall branch.
We are looking for a passionate, enthusiastic leader with a "can-do" attitude and the integrity to drive people toward success. This role balances the ongoing servicing of our residential portfolio with the successful end-to-end delivery of complex industrial bird-control projects.
Key Responsibilities
As the Operations Manager, you will drive team engagement, consistent service delivery, and strong profit results. Your focus will be divided across these core areas:
Project Initiation, Planning & Execution
- Collaborative Scoping: Partner closely with Sales teams during the tender phase to help scope projects, estimate costs, and define clear objectives.
- Strategic Planning: Develop comprehensive project plans, schedules, and budgets, including robust risk management strategies.
- Delivery Excellence: Lead the execution of multiple concurrent projects, ensuring all aspects adhere to timelines, budget, and quality standards.
Operational Leadership & Resource Management
- Team Management: Lead and manage Technicians, Local Service Managers (Supervisors), and internal stakeholders to ensure peak productivity.
- Resource Allocation: Define tasks and allocate resources effectively, fostering a culture of accountability and continuous improvement.
- Fleet & Stock: Maintain oversight of a vehicle fleet and inventory to support operational efficiency.
Stakeholder & Risk Management
- Primary Point of Contact: Act as the main link between clients, senior leadership, and cross-functional teams (including SHE and Sales), providing regular status updates.
- Mitigation: Proactively identify and assess project risks, implementing change management practices to keep deliverables on track.
- Safety & Compliance: Ensure the safety of our people and adherence to SHE standards remains a top priority.
Commercial Performance & Project Closure
- Financial Oversight: Manage the Profit and Loss (P&L) account, monitoring commercial performance to ensure maximum value realization.
- Formal Close-out: Efficiently close projects by obtaining formal sign-offs, documenting lessons learned, and ensuring smooth transitions to operational teams.
The Ideal Candidate
To be successful in this role, you must demonstrate a track record of strong leadership and proven business acumen.
Essential Requirements:
- Leadership Experience: Proven experience as a Local Service Manager or a similar leadership role within construction or industrial services.
- Project Expertise: Demonstrated experience in managing the full project lifecycle, from tender to completion.
- Interpersonal Skills: Exceptional ability to coach, motivate, and manage relationships with diverse internal and external stakeholders.
- Financial Literacy: Ability to manage P&L, deliver on KPIs, and contribute to annual operational plans.
- Adaptability: Ability to manage multiple competing priorities in a fast-paced environment.