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Customer Success Manager (Sydney/ Melbourne)

Rockwell Automation

Location: Hawthorn, Sydney

Job Type: Full time


Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

The Customer Success Manager manages to ensure that they achieve their business outcome with Rockwell Automation’s software subscriptions and solutions & services. Responsible for ensuring effective technology and services adoption that leads to high renewal rates and expansion of annuity based contracts and subscriptions.

Key Responsibilities:

  • Manages the Adoption of purchased Software and solutions to ensure the efficient implementation and drives necessary support to support customer success and ultimately the renewal

  • Uses data and workflow information from Customer Success Platform (Gainsight) to execute Onboarding, Adoption, Expansion, and Renewal motions relevant to each account in portfolio

  • Translates available customer data contained within Customer Success Platform and other sources into value delivered to customer by engaging Services contracts and software subscriptions

  • Communicates value delivered to customer on a periodic cadence using QBR methodology and other means of communication/cadences

  • Foster a cohesive team environment with Sales, Delivery and Distributor team members on behalf of customer. Collaborate with team members to ensure an optimal customer experience

Skills, Knowledge, Experience and Education

  • 5+ years working with customers in a software customer success capacity
  • Genuine interest in making customers successful - Collaborates with others to reach that goal.

  • Leads negotiation conversations with executives