Lifecycle Services Business Lead (Western Australia)
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!
Job Description
About us
We touch your lives everyday… think about the food you love, your favourite theme park rides and your smartphones. We made these possible by combining the imaginations of people with the potential of machines.
We build the Connected Enterprise by linking people, machines and data across an entire business, making them more effective at what they do. From improving the production of medicines that boost human health to reducing waste in automotive production, the work we do changes how we live. We help the world work better and people work smarter. And we’re looking for bright minds to make that happen — the makers, the forward thinkers, the problem solvers.
A career at Rockwell will help you expand what’s possible for the world — and for yourself. Being part of a global organisation with more than 20,000 people worldwide, you’ll have the opportunity to connect with smart people and gain expertise from around the world to broaden your experiences inside and outside of work. We encourage each member of our team to chart a path based on interests they want to pursue and skills they want to build. The possibilities are in your hands!
Position Summary
The position requirements include execution of the business plan, ensuring excellent delivery practices, maintaining field services team utilization rate, implementing employee development and performance management, providing commercial support across the full Lifecycle services portfolio, and maintaining a high-quality delivery level.
Responsible for building, supervising and leading a team of field service engineers / consulting resources.
Key Responsibilities
Lifecycle Services Business Lead
Through close engagement with the Lifecycle Services Country Business Manager, support the business plan that drives the growth and profit of the Lifecycle Services business in assigned geography. Look for and engage in opportunities to implement new business initiatives.
Manage new and existing contracts to meet company and customer expectations.
Assist in pricing and negotiations to win business and meet the company’s objectives
Support the sales plan and channel strategies and assist in developing proposals for delivery to customers. Liaise / support / coach / influence the Channel partner to promote the Lifecycle Services and meet the revenue goals
Ensure that adequate, trained resources are available in assigned geography to meet the on-going demands in conjunction with the strategic plans and long-term goals of assigned geography.
Provide consistent communication/feedback to the region regarding process improvements, customer issues, utilisation issues, etc.
Partner with other regions and subcontractors to ensure adequate resources are utilized across regions as needed to meet customer needs and achieve business results.
Oversee Field Service Engineers in execution of their duties. Manage the growth of direct reports via career planning, employee training, and performance evaluations. Identify and develop high potential candidates.
Drive the Critical Success Measurement process into the region focusing on the metrics.
Timely completion of all required field reports.
Adherence and implementation of all OHS / ISO requirements for the geography.
Delivery
Deliver Lifecycle Services to customers as part of the role in line with the technical skill set.
Others
Ensure compliance to Ethics, Standards of Business Conduct, other RA policies and the relevant government regulations in the geography.
Any other duties as assigned by immediate Manager.
KEY COMPETENCIES REQUIREMENTS
Job Related Competencies
Advanced understanding of one of key delivery capabilities for Lifecycle Services (ie Services or Solutions). Able to act as a consultant in that field.
Intermediate level of expertise in Integrated Architecture, Safety and Networks.
Intermediate level of expertise in Standard Drives, Components and Industrial Controls.
Intermediate level of expertise in Industry Knowledge, Application Knowledge, Training Skills, and Customer Solution Centric Selling Skills
About You
Bachelors Degree in Engineering or equivalent.
5+ years field supervisory experience
Relevant industry certification for consulting field (ie: Cisco certifications for NSS, TUV certifications for safety)
Why Rockwell Automation
100 years’ old global leading brand and market leader in Australia / New Zealand
Competitive salary with 14% superannuation
Paid maternity/paternity leave
Culture embracing diversity and inclusion
Flexible, hybrid work arrangements
Global career development opportunities
Mentorship programmes
Are you ready to join us to make the world work better? We look forward to receiving your application!
*Applicants must have work rights for Australia. We regret that only short-listed candidates will be notified