Sandvik Mining | Location: Milton, QLD, Heatherbrae, NSW & Orange, NSW
Job Type: Full Time
About the Opportunity
The Service Contract Specialist is a key Sandvik representative for the implementation and commercial management of service contracts within the region. The role works closely with site-based service personnel, the planning and reliability teams, commercial team and customers to ensure contracts are managed in line with agreed terms and conditions, deliverables, KPIs, value delivery, reporting requirements and continuous improvement commitments. It spans the full contract lifecycle and combines commercial ownership with practical operational support. In doing so, the role underpins safe, reliable and consistent service delivery for customers across Australia, New Zealand and Papua New Guinea, and protects both contract compliance and profitability.
Responsibilities
- Manage the full lifecycle of service contracts, ensuring successful delivery against agreed scope, timelines and KPIs.
- Coordinate contract mobilisation, implementation, reviews and close-out activities.
- Monitor contract performance, profitability and compliance, identifying risks and opportunities for improvement.
- Lead regular contract review meetings with customers and internal stakeholders, providing clear reporting on performance, risks and commercial outcomes.
- Manage contract variations, rate adjustments and renewals including development of business cases and governance approvals.
- Support tender submissions, contract proposals and contract renewal activities.
- Maintain accurate contract documentation, records and reporting to support compliance and audit requirements.
- Identify and resolve contract issues, escalating risks where required and driving corrective actions.
- Champion safe working practices and ensure all contract activities align with Sandvik's Environment, Health and Safety standards.
- Contribute to continuous improvement initiatives, enhancing contract management processes, systems and best practices across the business.
- Build strong relationships with customers and key stakeholders to support successful long-term contract outcomes.
About you
A results-driven professional with a strong foundation in contract, project or service management gained through hands-on experience in the mobile mining and construction equipment maintenance sector.
Demonstrated commercial acumen, supported by the ability to balance customer, operational, and commercial priorities, interpret contractual obligations, analyse operational and financial performance, and drive innovation across operations. Recognised for building productive stakeholder relationships, influencing outcomes, resolving issues effectively, and managing competing priorities in complex operational environments.
High level of proficiency in the Microsoft Office Suite, with essential skills in Excel, Outlook, and Teams, and working knowledge of PowerPoint and Power BI for reporting purposes. Qualifications in Project Management, Business, or a related discipline will be highly regarded. Flexibility and willingness to travel as required to support operational and customer needs across the regions.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.
What we offer
- A competitive remuneration package
- Salary sacrifice options and Length of Service Recognition
- Paid Parental Leave and flexible working options
- A comprehensive Employee Assistance Program
- Employee referral programs
- Performance‑based bonus incentives
- Recognition and reward programs aligned to individual and business performance
Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.
Who we are
Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.
Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.
We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.
Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
For more information about this position at Sandvik, please visit the Sandvik careers page or contact Chelsea.webb@sandvik.com.
Applications close: 23rd October 2026, or prior if ideal candidate selected.