Sandvik Mining
Product Specialist- Mechanical UG Coal – Mackay, QLD
About the opportunity
The Product Specialist embeds with the customer’s operations to maximise the performance, safety and availability of Sandvik equipment. Acting as the primary technical interface on site, the role diagnoses and resolves complex product issues, coaches customer and Sandvik technicians in best practice maintenance, and translates real world operating feedback into continuous improvements. By coordinating with Product Support, Engineering and Aftermarket teams, the Product Specialist drives measurable gains in equipment uptime, productivity and cost to operate while upholding Sandvik’s EHS standards and working practices.
Roster: 5 days on / 2 days off – 38 hour work week
Responsibilities
- Deliver high-quality on‑site technical support to diagnose and resolve equipment issues.
- Build strong, positive relationships with customers to enhance their experience and promote ongoing loyalty to the Sandvik brand.
- Provide technical coaching and guidance to the service network on correct operation, maintenance, and troubleshooting procedures.
- Offer expert-level technical support to end users, operators, and service personnel for complex or escalated issues.
- Supply detailed feedback to Technical Support Managers and Factory Product Engineering teams to drive continuous product and operational improvements.
- Assist with accurate data collection to support warranty claim processing and machine improvement initiatives.
- Recommend required spare parts for both planned and unplanned maintenance activities.
- Collaborate with site planners and coordinators to prioritise and schedule corrective work effectively.
- Analyse machine downtime data and develop targeted action plans to improve fleet performance.
- Lead root cause analysis investigations when component failures occur.
- Proactively and reactively investigate warranty claims to maximise customer satisfaction and support the Warranty Analyst with actionable insights.
- Utilise machine telemetry data to help customers optimise the performance of their Bolter Miner fleet.
About you
We are seeking a skilled Product Specialist to join our team, based in Mackay, QLD with flexibility for frequent travel to customer sites in QLD. The ideal candidate will hold a Mechanical Trade Certificate (or equivalent) and bring a minimum of seven years’ post‑trade experience in Underground Mining, along with a proven history in a similar technical role. You have experience delivering technical training to maintenance personnel and operators, supported by exceptional written and verbal communication skills and strong interpersonal capability -particularly in customer-facing situations.
Your solid computer literacy, ability to perform under pressure, and adaptability to shifting priorities make you a strong fit for our dynamic, integrated team. Expertise in Sandvik Mechanical Cutting equipment is highly regarded. Driver’s Licence, basic computer skills, and the ability to meet all site requirements, are essential.
Agencies need not apply.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.
What we offer
- Superannuation contributions, with the ability for you to opt into higher superannuation amounts.
- Comprehensive Employee Benefits Program, including salary sacrifice options, and a Length of Service Recognition program.
- Company-wide bonus scheme to reward your hard work and dedication.
- Company-funded paid parental leave, with superannuation contributions during the leave period.
- Extensive training opportunities, from internal programs to contributions towards external studies.
- Sandvik Wellness Program to support and enhance your health and wellbeing.
- Ongoing development, opportunities with extensive internal and external training opportunities.
Sandvik is proud to be a WORK180 Endorsed Employer for Women, recognising our ongoing commitment to gender equality, inclusive workplace policies, and meaningful support for women at every stage of their careers. We are dedicated to fostering an inclusive and supportive workplace, and we encourage you to explore our policies and employee benefits on the WORK180 website. In addition, we are honoured to have achieved Silver Status for our Health and Wellbeing Program through the WorkSafe QLD Be Recognised Program, reflecting our ongoing dedication to creating a safe, healthy, and engaging work environment.
Who we are
Sandvik is a global leading Original Equipment Manufacturer, delivering comprehensive equipment, tools, parts, services, technical and digital solutions tailored to the mining, mineral processing, infrastructure and manufacturing industries. The Sandvik Group has over 41,000 employees spread across more than 150 countries globally.
Our purpose is to advance the world through engineering by helping customers transition sustainably in mining, rock processing, and component and intelligent manufacturing. Sustainability is integral to our growth and our customers' success. We embed sustainability in all aspects, from R&D to product innovation and supply chain sourcing. Collaborating closely with customers, we enhance product impact and efficiency through technology and data-driven solutions, aiming for net-zero emissions by 2050 and 90% circularity by 2030.
We work to protect and advance people, enabling diversity, equity and inclusion in our business, human rights in our value chain and resilient communities where we work. We are an Equal Opportunity employer and welcome applications from individuals of all backgrounds, including women and Aboriginal and Torres Strait Islander people.
Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount. Join us at Sandvik, where we are dedicated to delivering excellence and innovation.
How to apply
Click ‘Quick Apply’ on Seek or head to our careers page https://www.home.sandvik/en/careers/job-search/
For further information about the role please reach out to Talent Acquisition Specialist – Chelsea Webb – Chelsea.webb@sandvik.com
Applications close: 01 November 2026, or prior if ideal candidate selected.