Sandvik Mining | Location: Heatherbrae, NSW
Job Type: Full Time
About the Opportunity
The Field Service Supervisor role is responsible for leading people and processes to deliver a competitive and profitable field service operation for Sandvik’s Mechanical Cutting division, while ensuring best-in-class customer service. The role oversees and coordinates the activities of field service technicians across the underground equipment, working closely with both internal and external stakeholders. In addition, the position holds responsibility for warranty claim management and related service processes.
Responsibilities
- Undertaking all planning requirements to ensure utilization of labour and resources in an effective manner
- Providing supervision and direction to team members
- Coordinating field service technicians on a day-to-day basis
- Processing and responding to warranty claims
- Development and training of field service personnel
- Communicate clearly and work with all business lines to provide a consistent service and support to our customers in the region
- Customer liaison and site visits
- Manage field service jobs on computer maintenance system
- Participate in project-based work
About you
This role requires proven supervisory experience within a mechanical workshop and/or field service environment, supported by a recognised mechanical trade qualification and a minimum of five years’ post-trade experience. A Certificate IV or Diploma in Business (Front Line Management) will be highly regarded. You will demonstrate a strong commitment to EHS leadership, with the drive and determination to achieve company targets and operational goals. A positive, proactive approach and well-developed communication skills are essential to effectively manage teams and ensure customer expectations are consistently met.
Please be advised this role will require travel to customer sites located in NSW and QLD.
To be eligible for this role, you must have the right to live and work in Australia. Please note that as part of our recruitment process, you will be required to successfully complete a pre-employment medical.
What we offer
- Company Car