Sandvik Mining and Rock Solutions

Global Account Manager – Kewdale, Western Australia

Our Company and Culture

Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. In 2021, the Sandvik Group had approximately 44,100 employees in more than 160 countries.

We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect, and trust.

At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and First Nations people.

The role

We are looking for a Global Account Manager who is responsible for ongoing sustainable profitable growth of the account, driving the value selling team effort, and delivering unparalleled customer service. You are the expert on the customer and their needs and are deeply embedded in their organisation. You understand fully what makes them successful, their strategy for the future and how Sandvik will augment that success.

You know Sandvik's position with the customer, create/identify opportunities - and set a winning strategy and action plan for the account teams to implement to proactively offer valuable solutions, becoming a go-to-partner that is preferred over the competition. You will act as an ambassador of Sandvik assuring quality communication. Leading the management and building of customer relationships, involving the internal Sandvik network, and making mutually great business happen.

This role is a full-time requirement however, Sandvik recognises the desire for flexible working options.

Areas of responsibility

• Create and manage a detailed plan engaging with organisation wide internal stakeholders who prepare local plans which combine to set out the future business growth of the account by aligning the organisations to co-create long term value within the relationship.
• Develop and manage relationships within both internal and external stakeholders to deliver effective engagement across all levels to ensure that identified value is captured.
• Ensure that the value delivered by all the Sandvik offering is understood by the relevant customer stakeholders at all levels as it applies to them.
• Measure the performance against the expectations of the plan and adjust wherever necessary through effective and decisive action.

Your profile

You are an experienced business professional, and you welcome working with a globally dispersed team and stakeholder base. You have strong analytical and strategic thinking skills, and naturally seek out innovative approaches to grow business and increase market share. You have a track record of leading and developing teams to create and execute successful account management strategies. You possess a well-developed multicultural understanding and exceptional communication skills, enabling you to develop and sustain close and collaborative working relationships with key stakeholders.

A high level of initiative, drive, and determination to set targets and achieve goals through delivering exceptional levels of customer satisfaction is a key consideration in the selection for this position. You can work in a matrix organization and able to travel as required.

Agencies need not apply.

You must have the right to live and work in Australia to apply for this job.

What we offer

• A rewarding career with diverse opportunities
• Flexibility to work from home
• An Employee Benefits Program including salary sacrifice options
• 12.5% Superannuation on top of all earnings
• Company Performance Bonus scheme
• Length of Service Recognition program
• Company funded paid parental leave
• Training and development opportunities

Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.

Applications close31st March 2023 or sooner if the right applicant is found