Product Master -Expression of Interest
Sandvik Mining and Rock Solutions – Kewdale WA
Sandvik Mining and Rock Solutions is a business area within the Sandvik Group and a global leading supplier of equipment and tools, parts, service and technical solutions for the mining and construction industries. In 2020, the Sandvik Group had approximately 37,000 employees in more than 160 countries.
We conduct business in a sustainable and responsible manner. To achieve this, we always act in line with our high ethical standards, putting safety first and always showing consideration for the environment and the communities in which we operate. The safety and well-being of our employees and the environment are our core values. Finally, we care about others and build relationships based on honesty, respect, and trust.
At Sandvik, we recognise that we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. We are an Equal Opportunity employer, and we encourage applications from women and Aboriginal and Torres Strait Islander people.
About the role
As Sandvik continues grow their Surface Mining division and acquire further contracts Sandvik are now taking expression of interests for a Product Master to join the team. This will be a fulltime position and based in our WA head office in Kewdale.
As the Product Master you will act as the subject matter expert putting to use your understanding of concepts in principles, you will be the go-to person for technical queries and be the communication link between sales Sales area and the EQ Product line/ factory.
Main Responsibilities of the role will include:
- Root Cause Analysis/Trouble Shooting (only 2nd line support),
- Collects technical feedback in Sales Area (inputs into Database),
- Make recommendations based on reports to better serve the customer and improve processes.
- Perform adjustments of systems on client equipment.
- Work proactively to develop new solutions to prevent recurring problems.
- Upon request, provide application advice to sales and review operating cost proposals.
- Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
- Conduct product launch, testing and commissioning services.
- Support operational readiness activities for large projects.
- Support in technical details during New Product Development (NPD) process.
- Aftermarket support to Equipment divisions and Sales Areas.
- Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
- Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
- Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.
Key Criteria
- Proven experience dealing with key internal & external stakeholders
- Strong customer service & relationship building skills
- Strong technical knowledge of Surface Drills & Parts
- A strong and proactive approach to safety
- You’re committed to achieving favourable outcomes for Sandvik & our clientele
- A strong commitment to continuous improvement and streamlining processes
- Strong problem-solving skills
- You’re a team orientated individual
- Strong attention to detail
What we offer:
- Working for an OEM with a name that’s trusted globally
- Receive on going training & career development opportunities
- Modern office space with onsite parking
- Paid Parental leave
- Length of service recognition program
- Option to purchase an additional 2 weeks of annual leave
- Competitive salary package & annual company bonusses
- Work alongside tier 1 owner operators and Contractors
Sandvik is proud to be a Work180 Endorsed Employer for Women. If you would like to know more information about how we are supporting our employees, you can view our policies and benefits on the Work180 website.
