At Schneider Electric, we believe access to energy and digital is a basic human right. We provide energy and automation digital solutions for efficiency and sustainability. We have an exciting opportunity for an Issue Resolution Specialist to join our Customer Experience team. The team’s mission is to be Customer’s advocate & connect our teams to provide simplified seamless experience.

In this role, your operational responsibilities will include but not limited to:

• Act as the SPOC for our customers facilitating the investigation with internal stakeholders to ensure correct escalation and communication of issues and support collaborative resolution
• Undertake analysis of customer issues in collaboration with technical and manufacturing stakeholders and manage resolution from containment through to prevention
• Use appropriate quality and software tools to capture trends and lead or participate in 8D’s and Safety Risk Assessments
• Formulate reports for customers and internal teams on issues and conclusions
• Lead the internal quality conversation for the business units in your scope and ensure timely communication of information and formal capture of quality situation through reports and KPI’s

About you:

You’re analytical and strategic, focused on finding collaborative resolutions to issues and happy to navigate difficult conversations. Ideally you will have a good combination of commercial, communication and quality skills. You’re customer-obsessed, going above and beyond to deliver extraordinary results and experiences for customers.

In addition, you possess the following relevant skills and attributes to be successful;

• Demonstrated experience of working in a quality related discipline preferably in an electrical or electronic environment with external customer exposure
• Good communication skills to internal and external customers
• Customer Oriented mindset
• Ability to network and collaborate effectively
• Skilful in executing quality tools in a matrix environment

Join a company that values its people! At Schneider Electric, we know that "Great People Make Schneider Electric A Great Company" and we're looking for people like you to help us succeed!

#SEGreatPeople

#LifeIsOn

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All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for interview.

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Why us?

Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.

€25.7bn global revenue

137 000+ employees in 100+ countries

45% of revenue from IoT

5% of revenue devoted for R&D

You must submit an online application to be considered for any position with us. This position will be posted until filled

It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.