Customer Experience Business Partner

Schneider Electric is a global leader in energy management and automation. We deliver innovative solutions that help customers maximise efficiency, reliability, and sustainability. With a presence in more than 100 countries, we are committed to driving digital transformation and creating a better future through technology, collaboration, andcustomerfirstthinking. 

We have an exciting opportunity forCustomer Experience Business Partnerto join our CustomerExperienceteam.

Our team’s mission is to be the Customer’s first advocate & connect our teams to provide simplified seamless experience. Through innovation and digitisation, you will play an integral part as a change agent toward continuous improvement.

Based inSydney,thisrole will report to the CustomerExperienceDirector – Pacific Zone.You’llbe responsible to lead the End-to-End Customer Satisfaction & Quality function of customer experience from order receipt to final delivery.  

Drive the use of CJM(Customer Journey Mapping), CPC(Customer Process Capabilities), and Lean Six Sigma to enhance and streamline the customer experience.

Responsibilities

• Champion of customer centricity and partner with business/commercial Vice Presidents

• Bring the customer voice to the business and be the advocate for customers within the various businesses

• Drive structured continuous Improvement/customer journey mapping to remove customer pain points and accelerate customer satisfaction

• Drive collaborative supply chain initiatives with the business and customers to tailor our supply chain to gain commercial market share.

• Benchmark, identify & capitalize on best practices in quality, servicemodelsand customer experience

• Lead the deployment of tailored delivery capabilities within the respective business, maximizing the Customer Process Capabilities

Ideal Candidate 

• Undergraduate degree in Supply Chain, Engineering, Commerce or similar.

• Experience of at least 8 years in customerexperiecneand quality

• You’reinnovative and strategic, focused on finding opportunities for continuous improvement

• You’recustomer-obsessed, goingabove and beyondto deliver extraordinary results

• Skilled in E2E Customer Experience Service Models

• Sound experience in industrial/logistics/quality/continuous improvement

• Use Lean Six Sigma and digital tools to address customer pain points and enhance the experience across all touchpoints.

• Deep digitalacumen,confidentinusing digital platforms, analytics, and automation to optimise customer experience

Great people make Schneider Electric a great company.

#LI-SK3

 All applicants must have working rights in Australia at the time of application and willbe requiredto provide documented evidence if selected for interview. 

Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method.  If any candidates aresubmittedin an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

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Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.