Schneider Electric is a global specialist in energy management and automation. We are dedicated to supplying our customers with safe, reliable, and sustainable energy solutions. We invent technologies that will transform the places where we live, work and play. Our technologies ensure that Life Is On everywhere, for everyone at every moment. Our Mission is to be the trusted partner in Sustainability and Efficiency.
The Opportunity
Join us and lead end‑to‑end Customer Satisfaction and Supply Chain Quality across the full customer journey, from order receipt through to final delivery.
The Customer Satisfaction and Quality Lead serves as the primary contact for all supply chain quality, logistics, and customer experience matters, working closely with the Supply Chain Function, Control Tower, Sales and key Business Unit teams and External Customers.
In this role you will champion quality excellence by promoting robust quality and process improvements, Customer Journey Maps (CJM) and Customer Process Capabilities (CPC).
Reporting to the Customer Satisfaction and Quality Director, Pacific Zone, you will lead the deployment of quality, Lean, Six Sigma, and Continuous Improvement methodologies across Sales Operations, Supply Chain and Customer Experience functions, driving adoption of ISO standards and the Schneider Performance System to deliver a differentiated and reliable customer experience.
The role is located at our SMART Office in Macquarie Park, NSW with travels to our distribution centers, plants and customer locations across the Pacific Region (ANZ).
Key responsibilities:
- Building a "Right First Time" Culture
Quality is how we keep our promises. You lead the charge in spotting risks before they reach the customer. By using tools like PFMEA and Lean Six Sigma, you help our teams work smarter, not harder removing the "noise" and frustration of repetitive errors so we can deliver excellence every time.
- Solving Problems at the Root
When things go wrong, you don’t just fix the symptom; you lead the team to find the "Why." Through the Issue to Prevention (I2P) process, you empower the organization to learn from mistakes and build a more resilient, defect-free supply chain.
- Being the "Voice of the Customer" inside our business
You aren’t just looking at data; you are the customer’s strongest advocate. By partnering with our Vice Presidents and Sales leaders, you ensure that "Customer First" isn’t just a slogan, but the primary lens for every decision we make. You turn customer feedback into real-world changes that make us easier to work with.
- Creating Seamless Journeys
You look at the big picture; from the first quote a customer receives to the moment their order arrives at the door. You bridge the gap between our factories, our logistics teams, and our sales offices to ensure the "Pacific Zone" experience is smooth, reliable, and consistent across all our product lines.
- Setting the Standard
As a recognized expert in our systems (like Salesforce bFO) and internal and external global standards, provide the mentorship and guidance that helps everyone around you level up. You ensure we aren't just meeting global benchmarks but setting them.
Our ideal candidate will possess:
- Tertiary qualification in a Quality or Logistics related discipline is preferred, including Supply Chain, Engineering or Commerce
- 8+ years of experience in a Quality or Customer Satisfaction role across multiple segments including Logistics, Manufacturing and Industrial segments
- Continuous improvement and Lean 6 Sigma experience
- Influencing skills with a global mindset
- Demonstrated resilience when dealing with issues on mission critical infrastructure
- Demonstrated communication skills to internal and external customers in challenging customer situations
- Commercial acumen and skills in executing quality tools in a matrix environment
- Organisational skills and ability to form and drive cross functional teams to an outcome
- Well-developed digital skills and a technical aptitude
All applicants must have working rights in Australia at the time of application and will be required to provide documented evidence if selected for Interview.
Schneider Electric does not accept unsolicited resumes/candidate profiles from external agencies or suppliers via any method. If any candidates are submitted in an unsolicited manner, we will consider this as a direct candidate application to Schneider Electric and no fee will be payable.
Why Schneider Electric?
We’re proud to be Time’s #1 Most Sustainable Company in the World. At Schneider Electric, you’ll find purpose, flexibility, and a culture that values inclusion, learning, and impact.
What we offer:
- Flexible work arrangements and global family leave
- Competitive salary and share program options
- Career development in a global, future-focused company
- A supportive, inclusive team environment
Our Recruitment Process
- Apply online
- Initial phone conversation
- Virtual and in-person panel interviews
If you’re driven by purpose, technically skilled, and ready to make an impact - we want to hear from you.
Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric – apply today!
€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World’s most sustainable corporations
You must submit an online application to be considered for any position with us. This position will be posted until filled.
Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.
At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here
Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.