Who are we?

Iota manages Priority Plumbing on behalf of South East Water. Priority Plumbing provides professional and trusted industrial and residential plumbing services to South East Water and its customers. This is an exciting time to join Priority Plumbing’s team as the business begins a strong phase of growth.

The works Coordinator is responsible for Identifying customers’ needs, clarifying information, providing solutions, and securing customer bookings. You will complete sales, scheduling, allocation of work, co-ordination, administrative tasks, closing off and collection of revenue.

The role

Acting as the first point of contact with our customer, while providing exceptional customer service the Works Coordinator will:

• Answer phone calls from new and existing customers, providing customers with product and service information, securing the customers booking and assisting customers to resolve any issues or questions they have;
• Prioritise customer and contractor requests;
• Enter new customer information and update existing customer information into CRM systems;
• Identify and escalate priority issues;
• Managing incoming sales leads in our online system;
• Follow up with customers and ensure satisfaction with services;
• Strive to improve customer satisfaction through excellent customer service;
• Keep detailed notes of all conversations with customers;
• Contribute to and maintain current process documentation;
• Meet personal/team qualitative and quantitative target;
• Effectively manage the workflow of the plumbing technicians to ensure optimal productivity is achieved; and
• Develop ongoing business relationships with internal and external stakeholders to ensure continued provision of services.

Who are you?

To be successful in this position you will have:

• Sales experience;
• Experience in providing customer service excellence;
• Strong communication skills and the ability to actively listen;
• Familiarity with CRM systems and practices;
• Experience in presenting technical information and concepts to a wide range of audiences;
• Ability to work independently and as a collaborative team member;
• Possess a positive attitude with the ability to multitask, retain information and work well under pressure;
• Awareness of Quality System procedures; and
• Plumbing industry knowledge is an advantage

Whats in it for you?

• The opportunity to be part of a team committed to environmental initiatives.
• A range of benefits including free on-site parking.
• A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
• Great learning and development opportunities.
• A great team culture with a strong work ethic and collaborative nature.
• Enjoy modern office facilities with panoramic beachfront views

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life. 

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Want to know more?

Click here to view a copy of the position description.

Level 2

Visit iota.net.au, priorityplumbing.net.au and southeastwater.com.au to learn more about us and how we serve our customers. For further enquiries about the role, contact Angela Avanessian on 0428 817 142.

How do I apply?

Click the ‘Apply’ button below to send us your resume and covering letter. Applications close 13th January 2023. We will be enjoying a period of leave over the Christmas period and we look forward to reviewing your application from 3rd January 2023.