Engagement Officer

South East Water

Location: Frankston

Job Type: Full time


Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

The purpose of the Engagement Officer is to provide engagement and administration support to South East Water’s Project Engagement Team for the delivery of Capital Works projects. Reporting into the Engagement Manager, you will also provide engagement and administrative support for the wider objectives of the Liveability Branch and liaise with customers and other parts of the business.

This role supports the delivery of engagement for our capital works projects for the Reliability, Growth and Resource Recovery programs. It provides project administration support to ensure relevant engagement activities and details are captured into appropriate systems. The role requires good attention to detail to ensure that all information is recorded accurately.

In addition it will provide engagement support through the management of web content and digital notifications providing an emphasis on collaborative engagement, ensuring that all aspects of service delivery are customer and community centered.

The Engagement Officer will liaise with contractors, project teams, customers, the wider Liveability Branch and other parts of the business, critical to the delivery of capital projects.

Who are you?

Although a tertiary qualification in a related field is preferred, as is an IAP Certificate in Engagement, it is not essential and candidates with relevant experience in administration will be considered.

The following knowledge, skills and experience will ensure your success in the role:

  • Knowledge of the International Association for Public Participation’s (IAP2) model of community engagement, including the Public Participation Spectrum
  • Sound knowledge and skill in the utilisation of Salesforce and SharePoint.
  • Experience in using Adobe InDesign and Experience Manager
  • Strong computer literacy, using Office based products (Word, Excel and Powerpoint).
  • High level of written communication skills, particularly relating to writing and presenting information to a variety of audiences.
  • Excellent verbal communication skills, particularly relating to communicating complex information simply and clearly to a variety of audiences.
  • Excellent interpersonal skills, with the ability to liaise with people at all levels
  • Sound records management
  • Ability to manage projects within allocated timeframe and manage competing priorities

What's in it for you?

  • A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
  • 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
  • A range of benefits, including free on-site parking and cultural leave.
  • A great culture working in collaborative teams with strong work ethics.
  • Career focused learning and development opportunities.
  • The opportunity to be part of an organisation committed to environmental initiatives.
  • Enjoy modern office facilities with panoramic beachfront views.

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life. 

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact: careers@southeastwater.com.au

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Wednesday 1 February 2023.

This role is remunerated at a Level 3

Visit southeastwater.com.au to learn more about us and how we serve our customers.

You’ve got this!