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Senior End User Support Analyst

South East Water

Location: Frankston

Job Type: Full time


Who are we?

We’re here to help people live well and create a better and more sustainable future. We support healthy and liveable communities by delivering water, sewerage and recycled water services to 1.77 million people who rely on us every day and every night. At South East Water, we innovate with purpose and act with care to deliver healthy water for life. Fresh thinking and collaboration are at the heart of our organisation. We are constantly learning, embracing the challenges of today and excited by the opportunities that tomorrow will bring.

The role

The Business Technology Services branch is responsible for the delivery and support of Information Technology within South East Water, and is aligned under South East Water’s Sustainability strategy. As the Senior End User Support Analyst, you will be required to work alongside senior technical IT specialists to provide technical input with Microsoft based products and other end user systems and related services for South East Water’s technical services group and business representatives. You will undertake IT project work and system admin tasks as required. You will also provide technical IT assistance for ongoing improvement and maintenance of IT end user and desktop environment.

Who are you?

To be successful in this position you must have previous experience in a similar position, along with;

  • Experience in providing technical support to internal customers.
  • A degree in IT or a related field.
  • Industry certification in Microsoft technologies
  • Ability to work autonomously.
  • Understand and work to Service Level agreements.
  • Have strong communication skills, written and verbal.

What's in it for you?

  • A commitment to work-life balance with truly flexible working arrangements, including hybrid working, leave purchasing and RDO options.
  • 14 weeks paid parental leave for all parents and paid super on unpaid parental leave
  • A range of benefits, including free on-site parking and cultural leave.
  • A great culture working in collaborative teams with strong work ethics.
  • Career focused learning and development opportunities.
  • The opportunity to be part of an organisation committed to environmental initiatives.
  • Enjoy modern office facilities with panoramic beachfront views.

We're for everyone

We do meaningful work, but how we do it is just as important. We’re here to help people live well, protect the environment, and keep healthy water and resources accessible and affordable for all.  We know to make a positive difference we need to support our people to be their very best. Flexibility and innovation are at the heart of how we work.  But it’s our people’s collective ambition, authenticity and differences that bring our culture to life. 

Our people are as diverse as the communities we serve. Everyone brings a unique voice and a refreshing perspective that keeps us innovating. It makes us better learners, thinkers and collaborators, helping create better outcomes for our customers. Even though we’re all different, we still share a common goal to deliver healthy water for life. 

We encourage applications from Aboriginal and Torres Strait Islander People, members of the LGBTIQ+ community, people with disability and from culturally diverse backgrounds. We aim to provide an inclusive and accessible workplace for everyone. If you need any help with the application process or would like to discuss your reasonable adjustments during interviews, or to learn more about the role, please contact:

Keen to make an impact?

Click here to check out the position description. We're accepting applications for this exciting opportunity until Friday 24th March 2023

This is a level 4 positon

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