About Us:

We create extraordinary experiences, we create memories and we take care of our shared heritage. This means careers where we have to innovate and always push for better, and where your perspective is always valued. This is a world where we bring together our love for the natural environment and our care for one another to make a real difference. This is a world where you'll discover something new, every day.

As part of our Customer Service team, you'll be at the forefront of creating a positive and empathetic experience for our customers. With ongoing training and development, you'll discover a rewarding culture built on shared values, a drive to do your best, and care for one another.

The Role:

Reporting to our Sales Team Leader and working with a dedicated team of Sales Consultants at Springvale Botanical Cemetery, you will be the face of SMCT.

We're looking for a compassionate individual to join our team in a permanent full-time role. You'll provide guidance to families as they honour their loved ones, engaging face-to-face with customers to build meaningful relationships and drive sales opportunities. You'll benefit from ongoing training and development in a rewarding environment that values shared commitment, excellence, and mutual support.

Responsibilities:

• Act as a brand ambassador by modelling the SMCT values in every interaction with stakeholders, colleagues, customers and members of the general public.
• Provide advice to clients on features, benefits and options available for the purchase of memorials, plaques, graves, mausoleum crypts and memorial book entries and finalise the sale.
• Contribute to the performance of the Sales and Customer Care team by displaying a positive and enthusiastic attitude, showing support and meeting monthly targets and goals.
• Respond to inbound telephone call enquiries and make outbound calls following up on general sales inquiries.
• Welcome and greet all incoming visitors to the Customer Care building in a friendly, courteous and timely manner and direct all visitors to the appropriate SMCT employee within the surrounding meeting rooms.
• Raise quotes, invoices, orders, deeds, cremation certificates and labels.

Your Profile:

• Proven achievements in delivering exceptional customer service to clients and stakeholders.
• Skilled in engaging with customers to understand their needs while maintaining compassion and empathy throughout the sales process.
• Demonstrated ability to develop comprehensive knowledge of a wide range of products and services, clearly articulating their benefits.
• Strong capability to communicate effectively and build relationships with a diverse range of customers and stakeholders.
• Excellent verbal and written communication skills.
• High accuracy and attention to detail in documentation, data entry, and reporting.
• Proficient in Microsoft Office, including Word, Outlook, and Excel.

What's on Offer:

We offer a fulfilling career with exceptional personal and professional growth opportunities, along with a comprehensive range of benefits:

• Monthly RDO
• Access to Leadership and Development Programs to foster professional growth and advancement.
• Employee Health, Wellbeing and Assistance Programs including complimentary onsite physio services.
• Flexible working arrangements.
• Immediate access to unpaid parental leave and a short waiting period of only three months for paid parental leave, applicable to both full-time and part-time employees.
• The opportunity to purchase additional annual leave.
• Discounts available at our employee café and onsite florists.

Don't meet every requirement? We still encourage you to apply - your unique strengths might be just what we need.

SMCT is an equal opportunity employer and a Diversity Council Australia Member.

We care for our colleagues and the community we serve. To protect one another it is a requirement that all successful candidates complete background checks.

If you have any access requirements which restrict you from fully participating in our recruitment process, please contact recruitment@smct.org.au so that we can discuss necessary adjustments.

We're reviewing applications as they come in and may remove this ad early once the position is filled, so we encourage you to apply as soon as possible.

For more information on Southern Metropolitan Cemeteries Trust, please visit our website: www.smct.org.au.