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Jobs

Customer Care Consultant

Posted 4 months ago
Springvale, Victoria
Full time
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Culture at Southern Metropolitan Cemeteries Trust

What it's like to work at Southern Metropolitan Cemeteries Trust

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5 reasons there’s never been a better time to be a Woman in STEMM!

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Benefits

Explore the benefits Southern Metropolitan Cemeteries Trust has to offer and discover if they are the right company for you

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Logo of Southern Metropolitan Cemeteries Trust
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Southern Metropolitan Cemeteries Trust

Unexpected, unique, interesting, and rewarding. This is a place where you can see the difference your work makes, performing an essential role, supporting every person, and celebrating and honouring life.

Set in beautiful locations, you’ll share a deep connection with the past and the future. You’ll belong to a team where details and quality matter, where we care about what we do, and we’re always pushing for better. It’s an organisation unlike any other where every day, people are counting on you.

It's a career beyond expectations.

Overview

Industry
Local, state & federal government
Endorsed since
2023Endorsement badge
Employees
251-500
Women in the organisation

About us

View website


Watch the video above to hear from Katri about how she started at SMCT as General Hand is now in a leadership role aspiring to be a 2IC. 

We are proud of the variety of teams we have, who ensure we directly or indirectly support the Victorian community. The teams include:

Operations

It’s about feeling part of something bigger.

Working in our Operations team, you’ll be helping with the maintenance and presentation of one of our nine unique open spaces across Melbourne's south-east. This means a permanent role, with opportunities to grow and learn, family friendly hours and a safe working environment.

Hospitality

It’s about creating positive memories.

You’ll discover a hospitality and floristry career that goes beyond expectations. You’ll be providing high quality experiences, but in a family focused, balanced working environment.

No nights, limited weekends and a breathtaking natural setting, with an organisation that puts people first.

Customer Experience

It’s about pride in what you do and helping others.

As part of our caring Customer Service team, you’ll be at the forefront of creating positive experiences for our customers. You’ll discover a rewarding culture built on empathy, shared values, a drive to do your best, and care for one another, where you will receive ongoing training and development.

Support Services

It’s a career beyond expectations.

Bring your specialist knowledge and commercial acumen to this purposed organisation that generates $60 million revenue for investment into our community. We are an organisation driven by values, that proudly boasts an employee engagement score of 87%. As a member of our Support Services Team you’ll help drive our evolution as an innovative, modern sector leader.

Diversity, Equity and Inclusion is important to us.

In line with two of our Core Values, Respect and Empathy, we are an equal opportunity employer with a focus on creating a workplace that cultivates diverse views and an inclusive mindset, in support of a diverse community. 

  • We are a proud member of the Diversity Council of Australia.
  • Our Gender Equality Action Plan (GEAP) reported that as of June 2021, SMCT had a balanced workforce, comprising 314 employees with 52% women and 48% men.
52%
Open jobs
1
  • We recently formed our co-created Diversity, Equity and Inclusion (DEI) Committee chaired by our Executive GEAP Champion, which aims to educate, celebrate and advocate for diversity, equity and inclusion across our organisation.
  • We are committed to achieving the goals set out in our Gender Equality Action Plan as well additional aspirational goals set by our DEI Committee.
  • We are conducting research to better understand the needs and preferences of Aboriginal and Torres Strait Islander peoples, which will inform our Reconciliation Action Plan.
  • We continually look for ways to make workplace adjustments to ensure the opportunities available to our people are inclusive.
  • Our Benefits:

    From having no waiting period to access Unpaid Parental Leave, to formal and informal leadership and career development opportunities through training, secondments and higher duties, to free, on-site Osteopathy, flexible work options available, the opportunity to purchase additional leave, a real focus on safety and wellbeing (employee walking challenges, free flu shots, skin checks, wellbeing surveys, employee assistance programs), employee discounts for hundreds of retailers including major grocery and retail stores, financial services, and travel; We have a range of benefits, appreciating we are individuals and one size does not fit all.  For more information on our benefits: https://smct.org.au/about-us/careers/benefits

    Helen's story
    If you are looking for on the ground examples of the passionate people you will work alongside at SMCT, learn about Helen's journey via the video below.

    Flexible and remote working

    Flexible work options offered

    Open to candidates discussing flexible working arrangements during an interview

    Yes

    Formalised policy related to flexible working arrangements in place

    Yes

    A message from Southern Metropolitan Cemeteries Trust about flexible and remote working

    Purchased Leave is available to support employees with 12mths+ service who require increased leave above what is ordinarily available to them as Annual Leave. Employees who participate in jury duty are entitled to an uncapped amount of paid leave, and an uncapped unpaid Community Service Leave