About Us
At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over2.4 millioncustomers. We do this by delivering fun, challenging the status quo, and living ourvalues. As part of the globalFlutter Group, we’re a major player internationally—but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech& Data Science).
Ourcommitment to responsible gamblingis genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.
We are one of the top workplaces for Women throughWORK180.WORK180is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to makingSportsbet the best place to workand encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.
About the Role
- Assess alerts, referrals, customer contacts and proactive reviews to identify risk and determine appropriate safeguards.
- Lead sensitive inbound and outbound conversations, helping customers understand the tools and support available to them.
- Manage a portfolio of Safer Gambling cases from assessment through to resolution, prioritising work against service levels.
- Maintain accurate case notes, risk assessments and regulatory records in Salesforce and supporting systems.
- Partner with teams across the business and contribute to better processes, tools, workflows and customer outcomes.
- Frontline customer-facing experience in a high-volume, fast-paced environment.
- Strong written and verbal communication skills, including the ability to navigate complex or emotionally sensitive conversations.
- Critical-thinking, behavioural-assessment and problem-solving skills, with the confidence to make sound decisions in real time.
- Strong organisation and attention to detail, with the ability to manage competing priorities and maintain accurate case records.
- The ability to learn and apply regulatory obligations and Safer Gambling frameworks, supported by confidence using CRM or case-management systems.
The Perks
We work hard and play hard, so along with a competitive salary and generous performance-based bonus for permanent staff members, here’s some of our other perks:
25 days annual leave (that’s right, an additional week’s leave!)
Hybrid working policy (Monday and Friday from home) and a $1,050 home office allowance for new starters.
Industry leading Parental Leave support program with 26 weeks paid leave for Primary Carers and no wait time. We also have a progressive return to work benefit for your first 6 months back: come back for 3 days, get paid for 4; come back for 4 days, get paid for 5.
Hack Days - where your creativity and collaborative ideas lead to exciting new ideas and projects for our customers.
Access to outstanding career development programs, including expert-led internal training and external learning opportunities (staff allowance for personal development)
Weekly concierge service including free massages and nail appointments – all onsite in our Melbourne office!
Free breakfast, daily fresh fruit and weekly rotating socials, from Thursday office drinks to fun team events
End of trip facilities with onsite table tennis and pool tables
Discounted health insurance and free flu jabs yearly.