Overview
As a Relationship Manager for our Premium team, you are responsible for providing outstanding service to our most valued customers.
About us
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:
https://responsiblegambling.sportsbet.com.au/hc/en-us
About the role
Our Premium is a customer facing team that builds lasting relationships with our customers through experiences and brings the best of Sportsbet to them. Reporting into the State Manager, as a Relationship Manager, you are responsible for providing outstanding service to our most valued customers. You will do this by establishing and supporting the relationship and management of an allocated group of customers on a one to one basis.
Key responsibilities include:
- Act as the primary point of contact for Sportsbet customers and manage any issues or enquiries
- Work with internal teams to resolve in a timely manner such as our Safer Gambling and Risk & Trading teams.
- Create and implement personalised marketing plans and initiatives to grow ‘share of wallet’ from customers in your group
- Host and ensure customers have a superior experience at sporting and general events.
- Maintain records of all communication and customer insights within CRM for customisation and relationship building
- Amplify marketing campaigns through outbound calling and other available channels and promote our commitment to sustainability and safer gambling.
The Relationship Managers within the Premium team at Sportsbet adopt a flexible working week policy based on customer requirements to ensure a great work-life balance.
About You
We’re looking for someone with a customer first attitude and constantly strive to improve customers’ experience as well as: