Overview
Join a high performing team where you will lead and support our Premium operations function through improvement in the design of ease, customer behaviours and risk management.
About us
Sportsbet's purpose is to bring excitement to life for its customers and we do this by over-delivering on excitement through serious fun, disrupting the status quo and living our values. We’re a flexible, progressive, open-minded, and inclusive employer with over 7,000 cool, clever and curious people around the world. As part of the Flutter Group, we’re a global player, but in Melbourne, Sydney and Darwin we’re tight knit, with 1,000 of us bringing excitement to life every day.
Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools – take a look:
https://responsiblegambling.sportsbet.com.au/hc/en-us
About the role
Reporting into the General Manager of Premium, this people leader position will see you manage a team that is responsible for the measurement and ROI of our strategy and proposition for our premium punters. You will work closely with our customer-facing teams to identify gaps and opportunities in our portfolio to ultimately increase customer satisfaction and share of wallet of Premium customer base. Stakeholder management will be a key success in this role as you will partner with our Risk & Trading teams, Planning and Insights, Finance, Research, Value and CRM.
Key responsibilities include:
- Play a key role in strategy development based on new technology, competitor movement and consumer demand
- Continual improvement of process and identify efficiencies to enhance Premium Team performance
- Establish clear success criteria for performance and proactively manage and plan for innovation strategically
- Lead the sustainability and CX pillar of the Sportsbet Premium strategy including key projects to improve and deliver
About You
We’re looking for someone with a customer first attitude and constantly strive to improve customers’ experience as well as:
- Demonstrated ability to define and communicate strategic roadmaps aligned to organisational strategy
- Ability to plan, organise and prioritise tasks to manage workloads and budgets