OPEN DAY & INTERVIEWS 11th April 2026

POSITION STARTING 12th May 2026

• 5 weeks annual leave + other amazing benefits
• Rotating rosters, including evening & weekend shifts
• Tailored career development opportunities
• Video interviews required as part of the recruitment process

About Us

At Sportsbet, we’re united behind our purpose to Bring Excitement to Life for over 2.4 million customers. We do this by delivering fun, challenging the status quo, and living our values. As part of the global Flutter Group, we’re a major player internationally, but in Melbourne, Sydney and Darwin, we’re a tight‑knit team of 1,300+ teammates (with over half in Tech & Data Science).

Our commitment to responsible gambling is genuine and demonstrated through the wide range of responsible gambling initiatives and tools. We’re proud to be the leaders in responsible gambling in our industry, not just locally, but globally.

We are one of the top workplaces for Women through WORK180. WORK180 is a leading platform that independently assesses employers on policies, benefits and practices that support women and underrepresented groups at work. We remain committed to making Sportsbet the best place to work and encourage you to explore our employer profile on the WORK180 website to learn more about what we offer.

About The Role

At Sportsbet, we’re passionate about delivering outstanding experiences for our customers, and we’re looking for people who share that energy. We’re hiring permanent full-time Customer Service Advisors to join our Darwin-based Contact Centre, where you’ll be at the heart of the action during some of the biggest moments in sport.

As a Customer Service Advisor, you’ll be part of a high-performing team that supports customers across multiple channels including phone, email, and live chat. You’ll handle betting inquiries, process inbound telephone bets, and solve customer problems with speed, empathy, and attention to detail. You’ll also collaborate with teams across Payments, Security, Safer Gambling, and more, making you a go-to source for accurate information and exceptional service.

This is a permanent full-time position. Rosters will vary and include evenings, weekends, and public holidays. We are particularly seeking team members who are available throughout our busiest sporting seasons, including the World Cup coming up soon!

Please note: You must be available for 3 weeks of full-time training starting 12th May 2026 (training includes Saturdays).

Responsibilities:

• Handle betting inquiries and customer support across phone, email, and live chat
• Process inbound telephone bets with accuracy and efficiency
• Solve customer problems with a focus on detail and great outcomes
• Log clear, concise notes in our customer database
• Stay up to date on bet types, key events, and industry trends
• Collaborate with internal teams to ensure smooth customer experiences
• Adapt to extra duties and upskilling opportunities across customer service

What We’re Looking For:

• Australian citizenship, permanent residency, or a visa that permits full-time work
• Previous customer service experience is essential; contact centre experience is a strong advantage
• Strong verbal communication skills for this phone-based role
• High attention to detail and ability to work in a structured, KPI-focused environment
• Flexibility to work rotating rosters including evenings, weekends, and public holidays
• Strong numeracy and computer literacy (Excel, Outlook, SharePoint)
• A team player who thrives in a fast-paced, supportive environment
• Commitment to compliance, quality, and continuous improvement

If you’re passionate about sport, thrive in a fast-paced environment, and want to be part of a fun and supportive team, we want to hear from you!

Why You’ll Love Working Here

Along with a rewarding salary and performance-based bonus, here’s some of our other benefits:

• 25 days annual leave

• Access to outstanding career development programs, including expert-led internal training and external learning opportunities

• A vibrant office environment with Table Tennis and Pool tables, Massage Chairs and enough TVs to watch all live sport, overlooking the Darwin Racecourse

• Stocked kitchen with food and cooking appliances to keep you well fed throughout your shift

• Regular office competitions and catered major events (think AFL/NRL Grand Finals, Superbowl, Melbourne Cup Day)

• Access to our Employee Assistance Program and a Circle In membership

• Generous parental leave and return-to-work benefits

What’s the Green Tick Feeling?

Well, it’s different for everyone, yet unites us all. It’s the feeling you get when you succeed, no matter what success looks like to you. It could be developing your career, it could be working on an industry leading project, or it could be making it to school pick up in time. It's all the little and big things that make you feel like you’re thriving when working at Sportsbet. 

We’re an inclusive employer who welcomes you for who you are, as you are, so, if you require adjustments to the recruitment process, please let us know in your application. We also know flex means different things to different people, so let us know how we can support you to be your best. 

We review applications quickly, so apply soon! Check out our Life@Sportsbet Instagram, LinkedIn, and careers website for more about our inclusive culture.

Ready for your Green Tick Feeling? Apply now.