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Desktop Support Analyst

Full time
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Stantec Australia
1,001-5,000 employees
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Desktop Support Analyst - ( 2300025G )


Communities are fundamental. Whether around the corner or across the globe, they provide a foundation, a sense of place and of belonging. That's why at Stantec, we always design with community in mind.

We care about the communities we serve—because they're our communities too. We're designers, engineers, scientists, and project managers, innovating together at the intersection of community, creativity, and client relationships. Balancing these priorities results in projects that advance the quality of life in communities across the globe.

The opportunity | Ko te āheinga

The professional level Desktop Support Analyst position is a customer facing role requiring intermediate proficiency in multiple IT systems and applications. This position is responsible for supporting daily operations, which encompasses windows desktop and application support. Responsibilities include operational and administrative functions necessary for ensuring service delivery.

Key accountabilities for this role include:

  • Provide user facing operational support for desktops and applications. Contribute to the resolution of operational problems by working collaboratively with virtual peers

  • Resolve requests using Stantec ticket system within agreed timeframes and ensure all tickets are correctly documented.

  • Conduct Queue Management activities, including the management and auditing of the Incident and Service Request queues daily, and monitoring and alerting the RITC and RITM on trends.

  • Conduct proactive maintenance and administration of designated services, including implementation, configuration, and monitoring.

  • Deploy software updates and security patches to workstations.

  • Collaborate with other IT service teams and the Procurement team on lifecycle management to ensure that local IT assets are fully and effectively used during their effective life.

  • Ensure the safe, secure and effective disposal of Stantec computing devices.

  • Installation of all user related Software on receipt of an approved Service Request.

  • Participate in cross training and mentoring with service delivery teams.

  • Participate in IT projects as an operational resource performing tasks as required.

  • Contribute to the development of operational procedures and documentation.

  • Collaborate with a global workforce.

  • Able to work after office hours as required.

  • Able to travel across offices from time to time.

  • Support corporate policies, procedures and best practices pertinent to supporting Stantec’s Infrastructure.

  • Complete all work in line with Stantec Health and Safety program

What we offer | Nga huanga mōu

Along with a competitive salary we offer many other benefits to ensure your professional development and wellbeing is ongoing.

  • Flexible Working Arrangements – including school term contracts, job sharing or part time employment.

  • Learning and Talent Development programs.

  • Mentoring for you own development.

  • Professional Memberships.

  • Health Insurance | Income Protection Insurance | Life Insurance.

  • Service Recognition Awards.

  • Mental Health and Wellbeing programs and support.

  • Employee Assistance Programs.

  • Options to purchase additional leave.

About us | E pā ki a mātou

The Stantec community unites approximately 26,000 employees working in over 400 locations across six continents. We collaborate across disciplines and industries to bring water, transport and infrastructure projects to life. Our work from initial project concept and planning through design, construction and commissioning is built on a nearly 200-year history. So, when we take on a project, we see the opportunity to make a lasting connection with the people and places where we live and work.

How to apply

To discuss this opportunity further or to view a position description, please contact Margaret McMeel on 09 580 4502 or 027 544 2930.

Apply directly online. Applications close Friday 2nd June 2023.


About you | E pā ana ki a koe

You will have a tertiary or industry qualification in Information Technology (or equivalent) as well as some experience working in an IT environment (required). You must possess a valid full drivers licence and eligibility to work in New Zealand.


  • Self-starter - The ability to work with minimal supervision.

  • Demonstrate an outstanding “customer orientated” service.

  • Ability to build relationships through strong interpersonal skills (written and verbal).

  • Capability for problem solving, decision making, sound judgement and assertiveness.

  • Demonstrate the ability to tackle a problem by using a logical, systematic and sequential approach.

  • Aware of the challenges and benefits of working in geographically and culturally dispersed, virtual teams, and willingness to work cooperatively with others in such teams.

  • Process orientated, able to work cross functionally in a team environment.

  • Exhibit a natural curiosity, passion, and a desire to find ways to apply technology to business challenges.

  • Promote innovation and continual process improvement.

Primary Location : New Zealand-Wellington-Wellington

Organization : BC-3194 IT Services-Corporate-New Zealand

Employee Status : Regular

Job Level : Individual Contributor

Travel : No

Schedule : Full-time

Job Posting : May 18, 2023, 7:04:07 PM

Req ID: 2300025G

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans