- Secure role with strong pay, super and employment conditions
- Work across modern ICT systems, site tech and multi-site support
- Flexible work including work from home
About the role
We’re looking for a full time ICT Service and Support Officer to join our Service Desk team supporting Stanwell Power Station (SPS) and other Queensland sites.
This role goes beyond traditional service desk support. You’ll take end-to-end ownership of incidents and service requests, from initial contact through to resolution, including coordination across ICT teams and vendors.
You’ll perform technical triage, troubleshooting and resolution across a broad range of technologies, while managing competing priorities in a high-volume environment.
Working closely with broader ICT teams, you’ll ensure issues are progressed effectively, provide clear communication to stakeholders, and help minimise business impact through timely and well-coordinated outcomes.
Key activities include:
- Log, triage and own incidents and service requests through to resolution
- Provide on-site and remote support for hardware, software and network issues
- Perform technical diagnosis and troubleshooting across devices, systems and connectivity
- Coordinate and follow up on escalated issues with ICT teams and vendors
- Prioritise and manage workload in line with business impact and service levels
- Support device builds, deployments and lifecycle management
- Maintain knowledge articles and identify recurring issues and improvement opportunities
- Assist with onboarding, meeting room technology and minor ICT projects
About you
- Experience in ICT support, service desk or similar role
- Strong troubleshooting capability across Microsoft 365, Active Directory and networks
- Experience supporting a range of technologies in a dynamic environment
- Excellent communication skills with a strong customer focus
- Ability to manage competing priorities and work independently
- Strong sense of ownership with the ability to follow through to outcomes
- A collaborative mindset with the ability to engage across teams and vendors
Benefits
- Recognised as an Endorsed Employer for all Women by WORK180
- Weekly pay + 12.75% super + annual incentive
- Full income protection cover
- Salary packaging options
- Flexible work arrangements
- Buses provided from Gracemere and Rockhampton
- On-site canteen services
- Relocation packages available for certain roles
- Access to learning and development (including LinkedIn learning)
- Purchased and volunteer leave options
- Health and wellbeing initiatives (e.g. EAP, Fitness Passport, skin checks, flu vaccines)
- Access to Bright Spark – our rewards, recognition and discounts platform
- Exceptional safety culture
- Plus, a whole lot more!
About Stanwell
Stanwell is Queensland’s largest and most reliable electricity generator. We’re applying our forty years of experience in operational excellence to building a diverse portfolio including coal-fired power stations, renewable generation, storage and firming to deliver Queensland’s future energy needs. Experience an organisation that lives by its values to care, adapt and deliver and is constantly responding to create an environment where respect, inclusivity, safety and wellbeing are delivered.
What’s next?
To submit your application, please apply online with your CV.
Applications close: 11:55pm, July 2026
Further information on Stanwell can be found online at www.stanwell.com
As part of the recruitment process, internal candidates may be required to complete pre-employment checks. This may include police checks, AusCheck, medical assessment and/or drug and alcohol testing, depending on their pre-employment check history and the role they are being hired into.
Inclusion and diversity is an important part of shaping Stanwell’s culture and how our workplace operates. We recognise and value that it’s essential to creating a safe, inclusive, and productive workplace.
We are proactive about giving our people opportunities to excel and truly be themselves. We enable this through diversity, fairness, and flexible work practices.
If you have any support or access requirements, we encourage you to advise us at the time of application.
