• Join a leading energy provider in a dynamic cross-functional team
• Drive continuous improvement of ITSM governance and service delivery
• Flexible hybrid work arrangements supporting balance and collaboration

About the role

This is a full time opportunity located in Brisbane CBD.

The Senior Service Management Specialist is responsible for developing, implementing and maintaining Stanwell’s IT Service Management policies and processes. Support the delivery and continuous improvement of IT Service Management processes across ICT, ensuring they are effectively embedded and consistently applied. Work closely with stakeholders to implement service management practices and support service transition activities while contributing to governance activities to maintain compliance with ITSM policies, procedures and standards.

Key activities include:

• Technical Leadership: Lead and guide the governance aspects of the Service Management processes and associated technology systems, providing expertise, best practices, and driving outcomes to ensure adherence of processes and implementation of changes where required.

• Major Incident Management: Lead the coordination and response to critical IT incidents, driving the restoration of services as quickly as possible. You will bring together the right technical teams, oversee communication to stakeholders, and escalate issues where required to ensure timely resolution. The role also involves facilitating post-incident reviews to identify root causes and implement actions that improve service reliability and reduce future disruption.

• Change Management: Lead the ICT Change Advisory Board (CAB), ensuring changes are well planned and executed.

• IT Procurement: Support the acquisition processes for IT hardware and software.

• Service Transition: Collaborate with stakeholders to ensure Service Transition practices are understood and implemented.

• Security: Implement robust security measures and best practices for Service Management to ensure data protection and compliance with industry standards.

About you

• Proven experience in IT Service Management and Operational Readiness

• Hands-on experience in leading a Change Advisory Board at an enterprise level.

• Hands-on experience configuring and enhancing an IT Service Management system.

• Hands on experience with ServiceNow highly desirable

• Experience in Disaster Recovery desirable.

• Relevant ITIL certifications.

Benefits

• Recognised as an Endorsed Employer for all Women by WORK180

• Weekly pay

• 12.75% employer contribution to superannuation

• Annual incentive scheme

• Contributions for Income Protection and TPD insurance units

• Salary packaging options

• Flexible work arrangements (including up to 2 days WFH)

• Access to learning and development (including LinkedIn learning)

• Purchased and volunteer leave options

• Health and wellbeing initiatives (e.g. EAP, Fitness Passport, skin checks, flu vaccines)

• Access to Bright Spark – our rewards, recognition and discounts platform

• Exceptional safety culture

• Plus, a whole lot more!

About Stanwell

Stanwell is Queensland’s largest and most reliable electricity generator. We’re applying our forty years of experience in operational excellence to building a diverse portfolio including coal-fired power stations, renewable generation, storage and firming to deliver Queensland’s future energy needs. Experience an organisation that lives by its values to care, adapt and deliver and is constantly responding to create an environment where respect, inclusivity, safety and wellbeing are delivered.