REASONS TO APPLY

• Hybrid work
• Dayshift with fixed weekends off
• Work-life Balance
• Empowering work environment and culture
• Competitive salary and benefits
• Supportive, collaborative teams across functions

ABOUT US

Steadfast Group is the largest general insurance broker network and group of underwriting agencies in Australasia, with growing operations in Asia, Europe, and the US.

Based in Bonifacio Global City Taguig, Steadfast Shared Services in the Philippines is expanding its Finance and Technologies teams.

We are proud of our diverse mix of people and skills, coming together across multiple businesses to support our broker network and create next generation thinking, systems, and technologies that will drive the insurance sector forward. Ours is an exciting, progressive organization where you can build a meaningful professional career alongside some of the brightest people in the insurance industry.

KEY RESPONSIBILITIES

This role is responsible for supporting end-to-end claims management activities by assessing claims validity, coordinating claim processing requirements, and delivering high-quality customer service through timely and accurate handling of claims-related matters.

• Obtain and review details required to assess the validity of claims and identify responsible parties for accidents, damages, or losses through inbound phone calls and emails.

• Manage claim lodgement and validation processes in accordance with operational and compliance requirements.

• Interpret basic policy coverage and determine claim applicability, escalating complex matters where necessary.

• Coordinate external assessments, review assessment reports, and support the management of claim fulfilment and repair completion.

• Process claims within delegated authority, including setting reserves, collecting customer excess, and raising payments accurately and within agreed timelines.

• Ensure claims are handled in a cost-effective and efficient manner while maintaining quality service standards.

• Understand and apply GST, ITC, and other relevant financial considerations impacting claims payments and disbursements.

• Address customer enquiries, concerns, and escalations professionally while delivering a high standard of customer service.

• Maintain compliance with complaints handling processes and service standards.

• Build and maintain effective working relationships with customers, insurers, suppliers, brokers, and internal stakeholders.

• Create, maintain, and update Standard Operating Procedures (SOPs), process documentation, work instructions, and reference materials to support operational consistency and knowledge management.

• Identify opportunities for process improvement and contribute to operational efficiency initiatives.

• Support other operational areas during peak periods or business requirements as needed.

• Work collaboratively with colleagues and contribute to a positive and supportive team environment.

• Assist team members in achieving shared operational goals and service delivery targets.

ESSENTIAL QUALITIES AND EXPERIENCE

The successful candidate should have at least 1 year experience gained in a customer service, insurance, claims, or shared services environment. Exposure to claims processing, policy interpretation, or insurance operations will be highly regarded.

• Experience in insurance claims processing or customer service support.

• Basic understanding of insurance policy coverage and claims handling principles.

• Strong verbal and written English communication skills.

• Ability to manage customer interactions professionally and empathetically.

• Strong attention to detail and accuracy in processing claims information.

• Good analytical and problem-solving skills.

• Ability to work effectively in a fast-paced environment and manage competing priorities.

• Strong stakeholder management and coordination skills.

• Proficiency in Microsoft Office applications and claims management systems.

• Ability to work independently and collaboratively within a team environment.

• Strong organizational and time management skills.

• Commitment to delivering quality customer outcomes and continuous improvement initiatives.

WHAT TO EXPECT

We offer you exciting benefits to support you in your professional and personal journey:

• Flexible work arrangements to help you balance work and personal responsibilities.
• Career development opportunities through technical and leadership programs.
• Life, disability, and travel insurance, plus access to other discounted insurance options.
• A competitive compensation and benefits package.
• A vibrant, collegiate, inclusive culture that celebrates you.

We want to learn more about you, so click the link to apply.

You may also email hr@steadfastsharedservices.com