Steadfast Group is the largest general insurance broker network and the largest underwriting agency group in Australasia with growing operations internationally. We were founded on the belief that a network of brokers would be stronger together, and this idea has been the backbone of our culture ever since. We believe that none of us is as good as all of us.

We are leaders of the general insurance broking and underwriting industry, and we lead from the front.

About the opportunity:

The Head of Operations (Insurtech) is a critical leadership role responsible for driving operational excellence across Steadfast’s Insurtech function. This role ensures consistent, scalable, and well‑governed operations across systems, processes, and teams that support market‑leading broking technology used by over 11,000 daily users. You will work closely with technology, product, broker, and group stakeholders to operationalise strategy, support innovation, and maintain strong business‑as‑usual delivery while new solutions are brought to market.

Key Responsibilities:

Establish and govern operational standards, policies, and procedures to deliver consistent and best‑practice Insurtech operations
Own service management processes including application support, incident and major incident management, escalation, and reporting
Lead operational readiness and process uplift for new products, enhancements, and changes across the Insurtech roadmap
Partner with brokers, GoldSeal, and internal teams to develop and maintain standardised digital documentation and templates within Insurtech solutions
Oversee operational risk, controls, audit activities, disaster recovery testing, and business continuity planning for Insurtech applications

Skills and Qualifications:

Proven experience leading operations within complex technology, insurtech, or digital product environments
Strong background in service management, operational governance, BAU delivery, and process design
Demonstrated ability to influence and collaborate effectively with senior stakeholders across business and technology
Hands‑on experience using tools such as Jira, Confluence, Freshworks, or similar delivery and service platforms
Insurance domain knowledge (broking or underwriting) within a technology environment, coupled with a strong continuous improvement mindset

Benefits

As a valued member of the Steadfast team, you'll enjoy a comprehensive array of benefits tailored to support your professional and personal well-being. Joining Steadfast means gaining access to:

Hybrid working arrangements to help you balance work and home life.
Career advancement opportunities and professional development through training programs, mentorship initiatives, and tuition reimbursement. We also partner with ANZIIF for accreditation and qualifications.
Free company provided Life, Temporary Permanent Disablement, Salary Continuance and Travel insurances, plus access to other discounted insurances.
An expansive Health and Wellbeing program, which includes free annual health checks, free annual skin checks, Flu shots, holistic support and advice, and confidential counselling.
Working in a vibrant and collegiate culture where you are a person, and your contribution is valued.

About us

We are committed to providing a workplace where people feel they can bring their whole self to work. We aim to create a diverse work environment in which everyone is treated fairly and with respect and where everyone feels responsible for the reputation and performance of Steadfast.

We are strong supporters of Aboriginal and Torres Strait Islander peoples, businesses and communities through our Reconciliation Action Plan. We are also passionate about the environment, diversity, equity and inclusion, and love to give back to charities through the Steadfast Foundation.

We are proud of our Family Friendly Accreditation. We are major sponsors of Women in Insurance, Young Insurance Professionals, Head over Heels, the Dive In festival and are active members of Champions of Change.

To apply

We are always on the lookout for great talent, if you are interested in a confidential conversation regarding career opportunities, please email talent@steadfast.com.au

We believe that our people are our greatest asset. Our people are chosen for their personalities, their ethics and professional qualities without any exclusion, preferential treatment, or discrimination. We are proud to be an equal opportunities employer and do not discriminate by reason of age, gender, gender identity, race, sexual orientation, nationality, religion or disability or any other difference. We encourage applications from all individuals and will provide appropriate assistance for candidates with disabilities or special needs throughout the recruitment process upon request.

Recruitment Privacy Collection Notice:

Steadfast Group Limited and the Steadfast entity recruiting for this role (“we/us”) collect your personal information to assess your application, communicate with you, conduct police checks (for all hires) and other role-specific checks where relevant and lawful, and if successful, progress onboarding. If you do not provide requested information, we may not be able to progress your application.

If your application is unsuccessful, we may keep your details and contact you about future opportunities unless you opt out; you can opt out at any time by contacting talent@steadfast.com.au.

We may share information with Steadfast related entities and service providers supporting recruitment (e.g., screening/verification providers, agencies, and technology providers). Information may be stored or processed in Australia, New Zealand, Singapore and the Philippines (which may change over time).

For more information, see:

Full notice: https://steadfast.elmotalent.com.au/careers/default/pages/termsandconditions

For privacy access/correction requests or complaints contact the Privacy Officer at privacyofficer@steadfast.com.au or +61 2 9495 6557.

Sustainability Data Analyst