We’re currently seeking a Team Manager, Connections to improve service level agreements and the developer experience while also supporting the city's growth by connecting developers to the network and protecting assets.

You will build strong relationships with Sydney Water customers to maximise investment efficiency and improve liveability outcomes aligned to NSW Governments priority housing delivery.

Team Leadership: Manage and lead a team of Development Consultants and Customer Data Officers, ensuring efficient task allocation, high performance, and a customer-focused approach to meet service level agreements.

Process Improvement: Drive continuous improvement in the development application process, identifying opportunities to streamline workflows, enhance developer experience, and implement automation and standardisation initiatives.

Customer Advocacy: Build strong relationships with developers and stakeholders, advocating for their needs, resolving disputes, and ensuring timely and customer-centric solutions that protect Sydney Water assets.

Risk Management & Compliance: Oversee risk identification and mitigation strategies, ensuring compliance with regulatory requirements while maintaining high-quality service standards and protecting Sydney Water’s interests.

Operational Excellence & Technical Leadership: Lead the development and implementation of guidelines, systems, and processes that improve team efficiency, foster cross-boundary collaboration, and align with strategic business goals.

Experience and Qualifications:

• Relevant tertiary qualification (e.g. urban planning, engineering, business or related discipline) or experience deemed equivalent.
• Sound knowledge of the building industry, urban planning, the urban development industry and contemporary approaches to water servicing
• Ability to manage multidisciplinary project teams including understanding and implementing business and commercial outcomes, build commitment, and foster high performance.
• Team leadership experience and demonstration in forming and leading high performing teams in a positive and constructive environment.
• Advanced process improvement skills including the identification of key improvement opportunities, documenting the proposed improvements, and training/aligning the development services team against the new way of working.

Please see the position description for the role’s full accountabilities.

Dive into Our Great Benefits:

Competitive Remuneration: We’ll ensure that your skills and contributions are valued and rewarded appropriately.

Continuous Professional Growth: We will invest in your career with leadership and development programs to propel your success.

24/7 Wellbeing Support: Access for you and your family to free and confidential mental health and general health support through our EAP portal.

Subsidised Private Health Insurance: Unlock affordable access to top-tier health coverage with our discounted insurance plans.

Family First: Prioritise your family with up to 18 weeks of fully paid parental leave and a generous childcare allowance.

Fitness Passport: Achieve your fitness goals by accessing a subsidised Fitness Passport membership, granting you access to a multitude of gyms and pools across NSW.

Novated Leasing: Get in the driver's seat of your financial future with our novated lease options.

Applications close Thursday February 6th 11.59pm AEDST

Please feel free to connect if you require any adjustments to actively participate in the application and recruitment process.

Please contact recruitment@sydneywater.com.au for any further information.

Working at Sydney Water

We welcome and encourage applications from diverse backgrounds, including Aboriginal and Torres Strait Islander people, LGBTQIA+, people with disability, people with caring responsibilities, people from culturally and linguistically diverse backgrounds, veterans and those living in rural, regional, and remote locations.

As part of the application process, Sydney Water will be collecting your personal information to assess your suitability for the role. We will also use your personal information to establish a LiveHire talent profile in our Talent Community. Your personal information will be collected in accordance with LiveHire’s Terms, Privacy Policy and Sydney Water’s Privacy Collection Statement – Job Application