SYSTRA is one of the world's leading engineering and consultancy groups specialising in public transport and sustainable mobility. With over 10,300 employees, SYSTRA's mission is to design safe and sustainable transport solutions to bring people together, develop social inclusion and facilitate access to employment, education and leisure throughout the world.
For 65 years, the Group has been working alongside cities and regions to contribute to their development by creating, improving and modernising their infrastructure and transport systems, throughout the life cycle of their projects. SYSTRA is involved from the earliest stages of design through to the testing, deployment and maintenance phases. The company provides all its services in over 80 countries worldwide and generates 74% of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and energy transition, in order to invent the mobility of tomorrow.
The NOC Engineer is responsible for Level 1 incident and fault management within the Sydney Trains DTRS network, working as part of a 24/7/365 shift team. Reporting to the Engineering Manager - Communications and functionally to the Network Operations Manager, this role ensures high network availability by coordinating daily preventative maintenance activities, responding promptly to incidents, and meeting contracted KPIs. The NOC Engineer engages with clients, SYSTRA teams, and various stakeholders to resolve faults, support technical documentation, and continually improve service quality.
About the role
- Monitor and manage network incidents and faults; escalate as required.
- Use tools such as SAP, EMC Smarts, and NMS applications for incident resolution and reporting.
- Collaborate with field technicians, SYSTRA teams, and clients to maintain high network availability.
- Contribute to technical documentation and continuous service improvement.
- Demonstrate strong communication, teamwork, and client focus.
- Conduct routine system health checks and manage maintenance activities.
- Uphold company standards in quality, safety, and business processes.
About you
- Bachelor's degree in Engineering.
- Minimum 5 years' experience in cellular network NOC and customer support (GSM 2G preferred).
- Proficient with Huawei & Nokia RAN, core and transmission equipment in 2G/4G/5G cellular networks.
- Proficient with network logfile, call trace and events analysis.
- Proficient with Huawei BTS equipment, network statistics and configuration.
- Understanding of GSM-R rail telecommunications, cyber security, and virtualized network solutions.
