About the role

Band 3 – salary from $83,108 per annum (plus super)
total package to be negotiated with the preferred candidate based on skills and experience

The role of Service Delivery Specialist (offsite) is not your regular service desk or desktop support role!

This role works at the forefront of ensuring that Digital products are delivered effectively and efficiently, to meet the needs of TasNetworks and our customers.

The role will provide operational and technical support across the business, managing each service request with knowledge, professionalism and a consistent focus on excellent customer service.

The role is responsible for troubleshooting digital and hardware solutions, supporting end to end processes and driving improvements across various platforms.

About you

You will offer an adaptable yet agile approach to servicing customers, providing service delivery excellence to establish and build strong relationships across the business.

You will offer knowledge and experience in providing support in a digital function, demonstrating business knowledge and best practice in your delivery.

Your personable and ‘can do’ approach, coupled with the ability to use initiative, prioritise tasks and work across various business sites will see you succeed in this role.

We are keen to hear from all applicants with general customer service experience, who are looking to learn and grow within the role and form part of our fun and interactive Digital team!

What's on offer

This is a permanent full-time opportunity based out of Hobart, offering an attractive remuneration and benefits package.

At TasNetworks we want to power a bright future for our people, our community and our customers. We offer a supportive work environment where safety is at the heart of everything we do.

As an “employer of choice” we offer excellent employee benefits including:

• 20 days of annual leave per year + an additional 3 days of leave between Christmas and New Year
• Electricity discount of 16.66%
• 17.5% leave loading (paid annually)
• Career development - we have our own RTO and can create personalised career pathways in both trade and leadership
• Onsite gyms (plus an annual health and wellbeing rebate)
• All the tools and equipment you'll need to be successful

We are proud to be work180 accredited, check us out here.

How to apply

Please ensure you attach a cover letter outlining how your skills and experience are aligned with this role, and a current resume. For more information about this opportunity and to acquire a position description, please click here.

Applications close 11:59pm Wednesday 17 December 2024, however, we will be reviewing applications upon receipt and may commence our recruitment process prior to the closing date.

For further information about the role, please contact Cameron Cooper – Service Delivery Team Leader – cameron.cooper@tasnetworks.com.au

TasNetworks is an Equal Opportunity employer and is committed to responding to every applicant. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role. Successful applicants will undergo necessary pre-employment checks.

About Us

TasNetworks is Powering a Bright Future by delivering safe and sustainable essential services while maximising value for all of Lutruwita/Tasmania.

As Tasmania’s provider of electricity transmission and distribution services, we are committed to providing our customers with affordable and reliable electricity, while helping Australia transition to cleaner energy sources. We have 300,000 residential, business, commercial, and industrial customers, and are committed to working with our community to make a meaningful difference to the lives of Tasmanians – through and beyond the delivery of electricity and telecommunication services.

By joining TasNetworks, you will experience the difference of a company that puts customers first, values safety above all, unifies in the face of challenges, and embraces diversity and forward thinking.

Together, we are powering a bright future for Lutruwita/Tasmania.