At Team Global Express, we keep Australia moving and we’re looking for a driven and detail-focused Insurance Claims Officer to join our team.

In this pivotal role, you’ll take ownership of the end-to-end claims process, ensuring claims are managed efficiently, accurately, and in line with compliance standards. You’ll play a key role in protecting the business, supporting stakeholders, and driving continuous improvement across claims performance.

About the Role

As an Insurance Claims Officer, you’ll be at the centre of our claims operations, working closely with internal teams and external partners to deliver timely resolutions and valuable insights.

Key Responsibilities

• Manage and process insurance claims from initiation through to resolution

• Investigate claims thoroughly, gathering documentation and maintaining accurate records in the Claims Register

• Partner with Finance, Security, and Group Insurance teams to support reporting and analysis

• Assess claims for validity and coverage, and negotiate outcomes where appropriate

• Support legal processes, including investigations and preparation for potential litigation

• Deliver training and guidance to internal teams to enhance claims handling capability

• Assist with monthly provisioning and end-of-month reporting requirements

• Identify trends, risks, and opportunities to improve processes and reduce claim costs

• Provide a high standard of service to both internal stakeholders and external partners

About You

You’re a proactive and solutions-focused professional who brings both technical expertise and strong stakeholder engagement skills.

What You’ll Bring

• Solid understanding of insurance and corporate claims processes

• Strong communication and negotiation skills, with the ability to influence outcomes

• High attention to detail and strong analytical thinking

• Experience working with claims systems and the Microsoft Office suite (Excel, Word, PowerPoint)

• Ability to manage competing priorities in a fast-paced environment

• Experience in incident investigation and reporting

• Working knowledge of relevant legal frameworks (e.g. QCAT, VCAT, NSW small claims)

• Capability to interpret data and translate insights into actionable improvements

Why Join Team Global Express?

At TGE, you’ll be part of a collaborative, high-performing team where your expertise will directly contribute to better business outcomes. You’ll have the opportunity to influence processes, partner with stakeholders across the organisation, and play a key role in driving operational excellence.