JOB DESCRIPTION

About the Role

Team Global Express is currently seeking a Transport Administrator/Freight Coordinator to commence immediately at our Larapinta Depot on Brisbane’s South Side. This is a Full Time Permanent Position that provides you with the opportunity to join our Freight Investigations Team to provide a timely and quality service experience to our customers and clients regarding freight queries and issues.

Key Responsibilities and Requirements

• This is a Permanent Full Time position, 7.6 hours x 5 Days a week (7.30am Starts)

• Provide timely, accurate and thorough information in response to customer queries and escalations through inbound and outbound customer contact.

• Be willing to dedicate your time to diagnosing freight issues in real time by inspecting and investigating freight throughout the Depot and speaking with numerous staff members on the floor

• Dedicate appropriate amounts of time daily towards office administration as well as inspecting and investigating customer freight queries on the floor and throughout the Depot

• Have a pro-active and strategic mindset to Customer Service by utilising multiple avenues towards problem solving which include liaising with staff, using technology and systems and conducting your own freight inspections to ascertain appropriate solutions

• Be proactive in repacking any freight according to customer requirements

• Following up on processing Repacks, Damaged and Unidentified Freight

• You must have a customer mindset to drive optimum customer service solutions

• Be able to read customer situations accurately and anticipate their needs

• Foster a team spirit mentality and be able to coorperate between your team and other parts of the business

• This role will involve manual handling. You must be able to complete a Pre Employment Medical in line with role requirements and Work Health & Safety

• SalesForce Experience is preferred but not essential for this role

• You must also have strong organisational skills and excellent time management skills

Key Benefits

• Competitive Remuneration: At Team Global Express, 82% of our employees find our salary offerings to be competitive or above industry standards.

• Our Brand: Team Global Express was listed as one of LinkedIn’s Top Companies of 2023 in Australia.

• Staff Discounts: Enjoy various benefits from Coles Express, G’Day Rewards, Officeworks, Hertz, and more.

• Well-Being: We offer free well-being and mental health services to all employees.

About Team Global Express

Providing superior customer experiences and operational excellence, Team Global Express is Australia’s largest intermodal logistics provider. An Australian owned business (established in 1888), we employ over 10,000 employees across over 150 locations. We build unique, innovative and tailored solutions across road, rail, air and sea; providing transport, logistics, and business solutions to customers throughout Australia and New Zealand.

Diversity and Inclusion

We celebrate difference.

Why Team Global Express - Team Global Express

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

It’s never been a more exciting time to join our team.

As we transform into a truly iconic Australian business, your opportunities for growth with us are limitless.

To find out more about us, visit About - Team Global Express