Join our team at Team Global Express (TGE) as an Insurance Claims Officer. In this role, you will oversee and manage the end-to-end claims process, ensuring timely and accurate handling of customer goods claims. You will work closely with various departments, providing exceptional customer service and contributing to the continuous improvement of our claims management processes.

This is an exciting opportunity to leverage your skills in a role that combines customer -centricity, technical expertise with strategic problem-solving.

You will be responsible for reviewing, processing, investigating, and evaluating claims. Your role will involve negotiating settlements, maintaining accurate records, and ensuring compliance with relevant laws and regulations. You will also collaborate with internal business units to enhance claims performance and provide an improved results for TGE’s claims outcomes.

Key Responsibilities

• Handle all aspects of insurance claims from initiation to resolution, ensuring timely and accurate processing.
• Record incoming claims from business units, conduct thorough investigations, and maintain detailed records in the claims register.
• Assess the validity and coverage of claims, ensuring they meet policy requirements and company standards.
• Engage with claimants and third-party insurance companies to negotiate settlements for claims below excess, aiming for fair and efficient resolutions.
• Provide input into process enhancements and collaborate with internal stakeholders, including the legal department, to improve claims performance and reduce the incidence of claims.
• Design and implement claims processes, providing training to key customer service and sales staff to ensure effective claims management.

Skills and Qualifications

• Bachelor's degree (preferred) in finance, business, or a related field.
• Experience in claims management or a similar role, with a strong understanding of the claims process at a corporate level.
• Excellent communication and negotiation skills, with the ability to build and develop business relationships.
• Strong organisational and time management skills, with the ability to work under pressure and meet deadlines.
• Proficiency in using claims management software and Microsoft Office Suite, including advanced skills in Word, Excel, and PowerPoint.
• Ability to analyse statistics and identify trends that impact the company's operations, translating these insights into meaningful actions for business units.

About you

We are looking for a results-oriented individual with a high level of integrity and professionalism. You will be a strong team player who takes pride in being part of a high-performing and motivated team. You should have a strong customer service orientation and the ability to work with minimal supervision. Adaptability and flexibility in a fast-paced environment are essential, as is the ability to handle sensitive and confidential information.

Why Team Global Express?

At Team Global Express, we’re more than just a workplace – we’re a community. Here’s what makes us unique:

• Flexible Work Arrangements: Enjoy the benefit of working 4 days in the office and 1 day from home, with the flexibility to work from our various locations across Australia.
• Innovative Environment: Be part of a team that values precision, compliance, and innovation.
• Career Growth: Opportunities for professional development and career progression.
• Supportive Culture: Work in a supportive and collaborative environment where your contributions are valued.
• Impactful Role: Make a significant impact in our organisation and help shape the future.

#LI-DNI

About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.