Internal Opportunity!!
About us
We encourage our team members to harness their natural strengths and interests and explore diverse roles via a multitude of career paths. We are hoping to fill this role internally and welcome applications from emerging leaders within our business.
About the role
As a Guest Support Manager, your main goal will be to support the business in the delivery of our Responsible Gambling Strategy specifically relating to the identification and response to gambling related harm, guest interactions, exclusion, and revocation processes. This will be achieved by providing subject matter expertise and assistance to our operational and senior management team, to ensure the alignment and maintenance of responsible gambling standards.
Key responsibilities in the role are, but not limited to:
- Identifying signs of gambling related harm and supporting guests to make appropriate decisions about their ongoing gambling activity
- Managing customer relationships to resolve queries and concerns with diplomacy and tact
- Supporting the Group Manager Responsible Gaming in the development and implementation of a department strategy that supports the achievement of the Company’s policies and procedures
- Communicating and implementing policies and procedures to all employees, ensuring responsible gambling standards are maintained
- Conducting assessments of all relevant data sources to ensure that information relating to exclusion orders is current & accurate and that appropriate confidentiality is maintained
- Assisting in the development of systems and monthly reporting processes to monitor the effectiveness of the department’s strategy in identifying and mitigating key Responsible Gambling risks
About you
- Prior 2-3 years’ experience within a guest relations role – preferably with experience in Responsible Gambling programs
- Demonstrated ability in developing productive and strong relationships
- Strong understanding of applicable laws and regulations
About our culture
At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique wellbeing needs.
The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.
If you are looking for an opportunity to build upon your well developed guest service skills and understanding of the Casino industry, click on the link below and apply today!