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Premium Services Hosts

The Star Entertainment Group

Location: Gold Coast

Job Type: Casual


The Star Gold Coast has an exciting opportunity to join our Premium Services team as a Premium Services Host! In this role you will deliver an outstanding service to our guests as they enter our VIP Gaming Rooms as well as completing room reservations, limousine transfers and air travel arrangements. This fast-paced role is hands-on and requires a high-level of attention to detail to ensure a luxurious experience for our guests.

What are we looking for?

  • Extensive guest service experience in Front Office/Guest Services preferred
  • Good computer skills with knowledge of hotel check-in systems (Opera, Fidelio- highly regarded)
  • A high level of proficiency with Microsoft Office (Word/Excel/Access)
  • The ability to speak a second language (highly regarded but not essential)
  • Outstanding presentation and communication skills
  • Flexibility to work across a rotating 24/7 roster
  • Sound knowledge of the local area and surrounds

What can we offer you?

  • Free meal on shift with a new menu every single day!
  • Uniforms laundered and ready for you daily
  • 30% staff discounts across our award-winning venues at all 3 of our properties
  • Lifestyle and wellbeing discounts and benefits
  • Extraordinary growth opportunities for the right candidates
  • Opportunity to work with elite professionals and assets
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous

About us

The Star Gold Coast is a one stop shop for all your needs. It offers luxurious accommodation and spa, iconic bars, restaurants and a world-class casino. We offer entertainment like no other, with our live concerts and shows in our Theatre and Events Centre, Live on the Lawn events, world class DJ’s at Atrium Bar & more! It is a destination that offers relaxation and fun at the same time!

Our Culture

The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities.

We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.