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Premium Services Guest Relations Manager

The Star Entertainment Group

Location: Sydney

Job Type: Full time


Internal Opportunity!!

About us

We encourage our team members to harness their natural strengths and interests and explore diverse roles via a multitude of career paths. We are hoping to fill this role internally and welcome applications from emerging leaders within our business.

About the role

As a Premium Services Guest Relations Manager, you will support the Premium Services Operations team in planning and implementing continuous improvement in guest standards. You will be naturally driven to turn every moment into a memorable experience and ensure emotional connections are forged through initiating personalised guest experiences. Reporting directly to the Vice President Premium Services Operations, you will understand the importance of maintaining a high level of knowledge of the commercial landscape and evaluating current trends and strategies in line with guest feedback. You will have a demonstrated ability to develop and grow relationships with key stakeholders, ensuing you effectively manage and coordinate all resources at your disposal to surprise and delight our guests whilst supporting Responsible Gaming initiatives focusing on Guest Time Play management.

Please note, there are two positions currently available – a full time role and a 7 month secondment opportunity.

About You

  • Effective professional relationship building skills
  • Minimum 2 years’ experience in a Service, Sales and/or guest relations environment
  • Demonstration and delivery of the Star Leadership competencies (aligned to the Star Entertainment Group’s vision, brand and values)
  • Ability to influence, collaborate and facilitate change
  • Well-developed verbal and written communication skills
  • Competent technology skills, including data base management
  • Fluency in a second language is highly desirable
  • Gaming experience preferred
  • Ability to work across a 24/7 roster

About our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique wellbeing needs.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

If you are passionate about driving business growth through exceptional guest service and would like to advance your career within our Premium Services Team, simply click on the link below and apply today!