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Premium Services Executive Host

The Star Entertainment Group

Location: Sydney

Job Type: Full time


Internal Opportunity!!

About us

We encourage our team members to harness their natural strengths and interests and explore diverse roles via a multitude of career paths. We are hoping to fill this role internally and welcome applications from current team members.

About the role

Our Premium Services team recognise that five-star service is not just about the games, but every touchpoint in between. They strive to be the perfect hosts and show a commitment to providing service at its absolute finest.

As a Premium Services Executive Host, your core purpose will be to ensure all our Premium and VIP Guests have a positive and memorable experience that exceeds their expectation.

Please note this is a secondment opportunity for 6 months.

About you

  • Proven experience within the Premium/VIP Guest Experience team
  • Exceptional interpersonal skills to build relationships with guests and internal stakeholders
  • Passionate about creating memorable guest experiences through everyday interactions
  • Polished five-star grooming and personal presentation.
  • Adapting communication styles to different audiences
  • Comprehensive knowledge and understanding of the loyalty program

About our culture

At The Star we’re committed to creating a diverse, equitable and inclusive workplace which we know will contribute to exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from all cultures, ages, religions, genders, LGBTIQ+ people, Australia’s First Nations Peoples, and people with disabilities. We offer a range of flexible working options for team members to find the balance between work and life that’s right for them and their unique wellbeing needs.

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

If you pride yourself on delivering world class guest service and enjoy working as part of a dynamic and inspiring team, click on the link below and submit your application today.