Field Services Engineer
We are looking for an experienced IT team member to join the team as one of our Field Services Engineer. In this role, you will be supporting the Star Entertainment business through the detailed execution of specialty IT Field Service Engineer tasks.
- 1x Permanent full-time in Sydney
- 1x 12-month full-time contract in Brisbane
Please be aware that eligibility checks are required as part of the recruitment process and ongoing employment for this position.
Key responsibilities in the role are but not limited to:
- Provide timely and efficient IT service resolution for supported equipment as required
- Ensure strict alignment to critical issue procedures and strong engagement with other key partners
- Deployment of New and Replacement IT Equipment
- Configuration and Re-imaging of I.T equipment when required
- Ensure that desktop performance and reliability is maintained within agreed service levels
Our benefits
- Discounts across award winning restaurants and accommodation.
- Diversity & Inclusion areas of focus include Multicultural, Gender, Aboriginal & Torres Strait islander and LGBTQI+.
- Both parental and secondary carers leave available to all employees.
- Lifestyle discounts including gym memberships and laundry services.
- FREE buffet meal with a new menu every day.
- Discounted Parking available in the city
- Career development, training, and courses via The Star Academy.
To be successful in this role you will have:
- Demonstrated experience in IT Service support – with a working technical knowledge of networks, PCs / peripherals and platform Operating Systems and associated hardware
- Tertiary degree in IT / MCSE / MCSA or CCNA certification advantageous
- Experience within a customer service organisation
- Certifications / Methodology with ITIL Foundations is desirable
About us
The Star Entertainment Group’s vision is to be Australia’s leading integrated resort company. Attracting 18 million guests each year, The Star Entertainment Group’s properties across Sydney, Brisbane and the Gold Coast are world class tourist destinations that offer visitors a diverse selection of award-winning restaurants, bars, cafes, accommodation, and entertainment options.
Our culture
At The Star, we’re passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver exceptional experiences for our guests, a great place to work for our team members and positive outcomes for our communities. We welcome applications from people of all cultures, ages, religions, genders, LGBTIQ+ people, Aboriginal and Torres Strait Islander Peoples and people with disabilities.
The Star is recognised as an Employee of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA) and has been awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.
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