Toyota Finance Australia (TFA) is the country's largest automotive financier. Our past gives us credibility and knowledge. But it's what the future holds, and how we can make the world a better place, that excites us. It's not just about technology but what it can do for people.
In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.
At TFA we're committed to empowering our customers to get into their new car and onto the road.
We're also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.
Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.
From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.
We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.
We're working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we're imagining here at TFA.
Join us and help drive the future.
What you'll contribute
As a Customer Administration Representative, you will play a vital role in delivering exceptional customer service and sales support to our customers and sales team. Acting as a trusted point of contact, you will provide timely, accurate and proactive support, helping customers with their day-to-day enquiries while ensuring a seamless customer experience.
Working closely with Relationship Managers and Sales Managers, you will build and nurture strong customer relationships, identify opportunities to support business growth, and contribute to the ongoing success of the sales portfolio.
This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems and making a meaningful impact in a fast-paced sales environment.
This role is based in Subiaco and is offered on a permanent full-time basis.
How you'll make an impact/ Responsibilities
- Provide administration support to various sales teams
- Prepare customer paperwork, sales documents and product information
- Process and update customer information within internal systems
- Respond to customer enquiries via phone and email
- Manage shared inboxes and ensure enquiries are followed up
- Coordinate customer requests and communicate updates
- Liaise with customers, suppliers and internal teams
- Assist with order tracking, delivery updates and resolving issues
- Manage debtor accounts effectively, ensuring payments are reconciled, allocated correctly and received within agreed timeframes.
- Maintain accurate records, spreadsheets and sales documentation
- Prepare reports and provide general sales support
- Build product knowledge to confidently assist customers and colleagues
- Help maintain templates, documents and internal processes
- Support the wider team with day-to-day administrative task
Your attributes
- Previous experience in sales support, customer service, fleet management, finance or the automotive industry will be highly regarded.
- Relevant tertiary qualifications in Business, Commerce or a related discipline are desirable, but not essential.
- Strong communication and interpersonal skills, with the ability to engage confidently and professionally with customers and stakeholders.
- Excellent organisational skills, with the ability to manage multiple priorities, work to deadlines and maintain a high level of accuracy and attention to detail.
- A proactive and self-motivated approach, with the ability to work collaboratively within a team while also managing tasks independently.
- Intermediate proficiency across the Microsoft Office Suite, particularly Excel, PowerPoint and Word.
Applications close 12 October 2026 . For any queries- please reach out to Shaista Khan, Talent Acquisition Partner
Life at Toyota & What we offer you
We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.
Toyota Australia is well-recognised for offering:
- Flexible hours and workspaces
- Career Development
- 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
- Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
- Paid volunteer days to support your community / Employee Community Grants Fund
- Employee Car Benefit Scheme
Building a great place to work
You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Toyota is an endorsed employer for all women. Please review the Work180 website for further information.
Come with us and help create the future
