Asset Management Representative, Scoresby VIC.
Our Customer Resolutions team are looking for their next Asset Management Representative to join their team.
This role is based in our Operations Centre in Caribbean Park, Scoresby.
What you'll contribute to
As an Asset Management Representative, you will play a key role in supporting TFA to manage the late-stage collections and recovery functions. This role is responsible for minimising financial loss to TFA, whilst meeting all of our legal and compliance obligations and providing our customers with high level of customer service. You will support customers across all of our retail brands.
How you'll make an impact
- Issue instructions to Mercantile Agents, manage their enquiries and take appropriate action to minimise TFA's exposure until the vehicle is repossessed or default remedied
- Manage all administrative tasks of the repossessions process in line with all regulatory and policy requirements
- Minimise losses on the insolvency portfolio and maximising recoveries on the loss recoveries portfolio by effective actioning of accounts
- Manage debt recovery within the pre-established policy and procedure guidelines to minimise financial losses to TFA
- Provide support to insurance companies and TFA Customers where a TFA asset has been damaged. Minimise adverse financial impacts to TFA whilst being the key organisational contact for all insurance companies in respect to damaged/lost TFA security
- Provide guidance and support to our customers via email and phone in relation to all repossession and debt recovery queries in line with regulatory and policy requirement
Your attributes - If you've got one or more, we'd love to hear from you!
- Strong influencing and engagement skills to create sound business outcomes
- Mandatory experience in Asset Management
- Mandatory experience within Automotive Finance or a Financial Institution
- Ability to engage with external partners to provide a better customer resolution
- Strong ability to verify information and provide an acceptable response
- Exceptional verbal and written communication and negotiation skills
- Intermediate Excel and Word skills
- Legislative knowledge
Life at Toyota & What we offer you
We pride ourselves on a work culture that supports and rewards people. From development programs to recognition programs, we make sure everyone at Toyota Finance Australia lives their best possible life. After all, our people are our greatest assets.
Toyota Australia is well-recognised for offering:
- Flexible hours and workspaces
- Career Development
- 26 weeks paid primary carers leave & 8 weeks paid parental leave for secondary carers
- Wellness facilities & Employee Assistance Program (private coaching available to you and your family)
- A paid volunteer day to support your community / Employee Community Grants Fund
- Employee Car Benefit Scheme
Building a great place to work
You're welcome to find out more by visiting our careers page: https://tfacareers.com.au/
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
We are happy to adjust the recruitment process for your accessibility requirements. Please contact us and let us know your preferred type of communication and we will be in touch as soon as possible to discuss your requirements.
Toyota is an endorsed employer for all women. Please review Work180 website for further information.
Come with us and help create the future.
