Oh what a feeling!
At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women's Conference.
Together, we are Toyota.
Toyota Motor Corporation Australia is well-recognised for offering:
- Fully maintained job related motor vehicle
- 14% Superannuation with subsidised income protection, life and total disability insurance
- Annual contribution to your private health insurance worth over $1,900
- Significant family vehicle lease and purchase discounts
- Flexible hours and workspaces, with a hybrid of working from home and in the office
- 10 days paid domestic and family violence leave
- Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership
- Paid volunteer days to support your community and matched giving program
- 26 weeks paid primary carers leave, 8 weeks paid parental leave for secondary carers and Superannuation paid on unpaid Parental Leave
What you'll contribute to
The Quality and Service Division is responsible for planning, coordination, and execution of customer first activities including customer support, service operation foundations and training, in-field product performance and support, warranty, quality planning and engineering in order to retain customers for life through optimised experiences, services and products to grow the market, contribute to profitability objectives and strengthen the Toyota brand.
The Technical Operations Manager is primarily responsible for assisting in the planning, facilitating and implementation of all technical operations support provided to Dealers in the region in order to contribute to the Fix it Right philosophy, Dealership profitability, customer satisfaction and business targets for Toyota over the short, medium and long term.
This role is based in Acacia Ridge and is on a Permanent basis.
How you'll make an impact
- Implement strategies to enhance technical operations and improve customer satisfaction, while supporting Toyota for Life objectives and long-term business goals.
- Provide responsive and flexible technical support to Toyota and Lexus dealers across QLD and Northern NSW, ensuring Fix It Right standards are met and driving customer satisfaction.
- Develop and implement processes to ensure Early Detection and Early Resolution (EDER) of field issues, while meeting all targets and maintaining high service quality.
- Oversee out-of-warranty claims, costs, and authorisations, ensuring regional dealer compliance with warranty standards to build customer trust and satisfaction.
- Foster strategic partnerships with dealerships, customers, and other Toyota Australia divisions to align with the President's goals and strengthen Toyota's presence in the market.
- Monitor and analyse performance against set targets, recommending improvements as necessary, while ensuring compliance with Australian regulations, statutory requirements, and Toyota Australia operational standards to minimise risk exposure.
Your attributes - If you've got one or more, we'd love to hear from you!
- Relevant tertiary qualification or equivalent experience, with a minimum of 5 years' experience in a related field
- Trade qualification in automotive technology, with a solid understanding of the automotive industry and dealership network
- Experience in Toyota/Lexus products preferable, along with a good understanding of consumer law
- Strong problem-solving abilities and a proactive approach to resolving issues
- Excellent communication and interpersonal skills, with the ability to work collaboratively across teams
- Ability to maintain a professional demeanour and build strong relationships with clients and stakeholders
Make your impossible, possible & apply today!
You're welcome to find out more by visiting our careers page: www.toyota.com.au/careers.
We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.
We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.
Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.
We don't require a cover letter or selection criteria to be addressed.
Come with us and help create the future.
