About Transdev
At Transdev, we don’t just move people — we empower communities. As a global leader in mobility solutions, we deliver safe, innovative, and sustainable transport services across Australasia. From buses to trains, ferries to light rail, our teams work together to ensure every journey matters.
With more than 100,000 employees worldwide, our purpose is clear: serve the common good through mobility. We thrive on diverse thinking, bold ideas, and a shared commitment to inclusion. Our values — Care, Share, Dare, Deliver — guide everything we do.
Your impact
Transdev Queensland is seeking an experienced Service Delivery Lead to join our Operations team based at our Capalaba bus depot, approximately 20-25 km east of the Brisbane CBD (35 minutes by car).
In this key frontline leadership role, you will support the safe, reliable and efficient real-time delivery of bus services on behalf of Translink. You will provide day-to-day leadership to the Operations Control Centre team, coordinate workforce requirements and operational coverage, monitor network performance, support incident and emergency responses, and contribute to continuous improvement across our operations.
This is an opportunity to lead and develop an operational team, make an impact on day-to-day service delivery and help us provide high-quality public transport services to our customers and communities.
What you’ll do
- Lead, coach and develop OCC Operators, building capability, accountability and a positive team culture.
- Manage workforce planning, rostering and operational coverage to support safe, reliable and efficient service delivery.
- Monitor service delivery, network performance and operational KPIs, taking timely action to minimise disruption.
- Coordinate special events and planned and emergency rail replacement services.
- Lead the operational response to major incidents and network disruptions, working closely with emergency services, Translink and internal stakeholders.
- Oversee operational systems, reporting and compliance, ensuring accurate recording, escalation and follow-up of incidents.
- Drive continuous improvement across operational performance, customer outcomes, systems and business efficiency.
- Develop and maintain operational procedures, training materials and documentation, while providing leadership coverage when required.
What you bring
- A relevant Certificate III qualification or higher, or equivalent relevant experience.
- Experience leading and developing teams in an operational environment, ideally within public transport, logistics or service delivery.
- Strong workforce planning, rostering and resource allocation experience.
- Proven ability to lead in a real-time, safety-critical environment and drive performance and accountability.
- The ability to balance operational, customer and employee priorities and make practical, timely decisions.
- Strong communication, relationship-building, organisational and problem-solving skills.
- Sound knowledge of operational compliance, relevant legislation, standards and procedures.
- Intermediate Microsoft Excel skills for reporting and analysis.
Don’t tick every box? That’s okay. At Transdev, we believe the right mindset, curiosity, and drive can outweigh a perfect resume. If you’re excited by the role and what we’re building, we’d love to hear from you.
Diversity, Equity, and Inclusion at Our Core
At Transdev, we believe diverse perspectives create stronger teams, drive innovation, and help us better serve the communities in which we operate. We are proud to be an equal opportunity employer and welcome applications from people of all backgrounds, including First Nations Peoples, people with disabilities, LGBTQIA+ individuals, veterans, and people from culturally and linguistically diverse communities.
Our commitment to inclusion is reflected in our achievements. In 2026, Transdev was recognised as a Top 101 Employer for Women for the second consecutive year, achieved Silver Employer status in the Australian Workplace Equality Index (AWEI), and maintained our Innovate Reconciliation Action Plan (RAP), demonstrating our ongoing commitment to gender equity, LGBTQIA+ inclusion, and reconciliation with Aboriginal and Torres Strait Islander peoples.
If you require adjustments during the recruitment process, please let us know by emailing TDQCareers@transdev.com.au. We're here to support you.
Ready to Drive Change?
If you’re ready to apply your expertise to this exciting role, we’d love to hear from you. Submit your application, including your resume and a brief cover letter outlining why you’re the perfect fit. Join our team of Journey Makers —and be part of something bigger.