Salary: Shift Work
- Full training (classroom & on the job) provided.
- Rotating Shifts (incl weekends) – 38 hrs per week
- Improving our customer’s journey experience
About Transdev
Transdev is a world leader in the operation of passenger transport services and we believe public transport plays an important part in a how a city comes to life. Transdev has a range of work opportunities – and a variety of shift arrangements – that can suit the employment needs of the diverse communities it serves. Your work helps meet the travel demands of our customers and contributes to the growth of the business.
The role
Due to continued growth we are looking for exceptional customer service professionals to join our team of customer-facing Authorised Officers deployed on-board Sydney Light Rail services and at our stops. With full training provided this position will see you combine your exceptional customer service skills with the role of revenue protection. By performing this role you will be acting as a deterrent to fare evasion, where necessary this will include issuing cautionary notices or penalty fines. Critical to our business is customer safety and as part of this role you may be required to assist with customer management during busy periods, planned or unplanned service changes, or events. This role requires you to be standing for your shift (approx. 8 hours), with an average of 10kms of walking during each shift. Shifts range from a starting time of 5.00am and finishing time of 11.00pm, including working weekends and public holidays.
What you bring
The key requirement for this role is your passion for delivering excellent customer service. You will thrive on being out on the network interacting with customers daily and being able to improve our customer’s journey experience. This will enable you to handle difficult situations calmly, effectively and with diplomacy. Your background includes working in a front-line customer service environment or managing customer feedback. Given the nature of the role, the ability to deliver clear advice / information and where necessary, diffuse difficult situations effectively, is essential. Equally important is the positive attitude you bring to work and your ability to work effectively in a team environment.
The benefits for you
In return, we offer competitive pay and benefits and a positive culture that embraces diversity and employee feedback. We genuinely invest in our people and the work you carry out at Transdev touches the lives of your family, friends and future generations alike. Working in a growing, global business will provide diverse career experiences for you to make your mark, push boundaries and reach your maximum potential.
Our values and beliefs
The work we carry out at Transdev touches the lives of our families, friends and future generations alike. Contributing to our growing, global business means you can make your mark, push boundaries and reach your maximum potential. As an equal opportunity employer, we are committed to reflecting the diversity of the communities we serve. We support applications from people representing all diversity groups and ages such as Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, religious beliefs, and ethnicity.
Our recruitment process
We have an uncompromising attitude to the safety of our employees, client and customers so our recruitment process may include medicals, drug & alcohol testing, police checks, licence checks and right to work checks. By submitting your personal information to Transdev you consent to such information being collected, held, used and disclosed in accordance with our Privacy Policy
Interested?
If you're as passionate about delivering unparalleled service as we are then click the ‘Apply now’ button to go to our Transdev careers website and complete your application form online