Customers and local communities are at the heart of our business and we continually strive to improve the way we service and support them. Sitting in our Customer Care function, you'll form part of a team of Customer Service Officers who provide specialist support to our everyday road users. You'll interact with customers to provide and process information in relation to account inquiries, concerns, or general product/service questions. You'll be given the chance to join a team who are as empathetic as they are driven, always focusing on our 3 customer promises - show we care, make it easy and adding value.

Sitting in Customer Operations, you'll be part of a department that puts people first. We never stop exploring new ways to make life better, inside Transurban and out. Neither will you. Collaboration and development are top of our agenda: we want you to make an impact that extends far beyond the job you excel at. That's why we'll encourage you to share your ideas, as we help you pursue the career you want.



The impact you'll have:

• You'll exceed all expectations in customer service with every interaction, mediocrity is not in your DNA.
• You'll confidently handle account and billing enquiries across a variety of our retail brands, predominantly through phone and email channels.
• You'll build strong customer relationships and support them on a range of enquiries, account management, vehicle tag and trip information- whatever they need, you'll be their go to person.
• You'll contribute to a high performing team, supporting your Team Leader and aspiring to take the next step
• An ideas person, you'll enjoy contributing to continuous improvement goals, proactively identifying operational and service improvement opportunities.

The talents you'll bring:

• You'll have gained relevant customer service experience, ideally in an inbound environment, with some high volume experience viewed favourably
• You thrive in a collaborative, team based environment, but also comfortable working autonomously
• You'll have great written communication skills, also striving to provide a high level of accuracy
• You'll put customers first, and understand the value of building positive relationships - you're conscientious and accountable for everything you do.
• A natural problem solver and people person, you'll communicate well with stakeholders, customers and colleagues - online and on the phone.
• You'll be driven, resilient and efficient, showing confidence and professionalism whether you're composing an email or on the phone.
• You'll think bigger and always look for better solutions and ways of working

If you are in a position to work flexible hours (coverage runs 8am - 6pm weekdays) and are a passionate, customer centric professional with a can do attitude then we'd love to hear from you.

About us
Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across Australia and beyond. Together, we're building a future that marries traditional infrastructure with emerging technology. We're making roads ready for driverless cars and predicting accidents before they happen. We're getting people where they're going. And we're doing it faster, smarter and safer, every last one of us.

Transurban is an equal opportunity employer and welcomes applications from candidates of diverse backgrounds, including Aboriginal and Torres Strait Islander people.


Start changing the world around you. Apply now!