We’re looking for a proactive Customer Service Officer who love helping people and are ready to be the first point of contact for all things Unitywater. Whether it’s over the phone, through email, or in person at our reception desk, you’ll be providing timely, accurate support and advice to our customers.
In this dynamic and people-focused role, you’ll:
- Help customers by answering questions, solving problems, and providing the right info at the right time.
- Use your knowledge of Unitywater policies and systems to confidently manage requests, issues, and feedback.
- Keep things running smoothly by ensuring customer interactions are logged and resolved efficiently.
- Be part of a close-knit and supportive team that values collaboration and care.
- Look for ways to make processes better and share ideas that improve customer service.
- Play your part in keeping everyone safe by following our WH&S practices and participating in safety initiatives.
This is a permanent part-time position available at our Maroochydore head office working Monday to Friday, 12:00pm to 5:00pm.
About you:
Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
Our One Unitywater behaviours – Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
- You've worked in customer service or a contact centre and know how to juggle priorities while staying calm, helpful and professional.
- You're tech-savvy with Microsoft Office and are quick to pick up new systems.
- You’ve got strong written and verbal communication skills and love connecting with people -whether it’s through words, a friendly tone, or a helpful attitude.
- You're a natural problem-solver who can think on their feet and untangle complex issues with ease.
- You thrive in a team and genuinely enjoy working with others to deliver great outcomes.
- You’re open to feedback, love learning and are always looking to grow.
- While it’s not a must, a Certificate III in Customer Contact or Business Admin would be a great bonus.
- Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays.
- Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
- Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, access to a dedicated learning program and professional memberships.
- Diversity: We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTQIA+, CALD, Gender, Life Stage, Disability and Accessibility.
Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here.
How to apply:
Apply online following the links, and make sure to upload your Cover Letter and up-to-date CV.
We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role. Please feel free to share your pronouns and any reasonable adjustments you may need during the interview process.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.
We will be reviewing applications and booking interviews as we receive them.
For further information please contact the Talent Acquisition team at careers@unitywater.com
If you would like to speak to a team member about our commitment to diversity and inclusion, please contact our Inclusion Specialist emma.guest@unitywater.com
Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.
