Unitywater operates in one of Australia’s most exceptional environments in terms of natural beauty, geographical and demographic breadth. We operate on Kabi Kabi, Jinibara and Turrbal Country, proudly providing safe and reliable water to customers in Moreton Bay, Sunshine Coast and Noosa. We are a water utility serving one of the fastest growing regions in the country.
We think a pretty good job starts here.
About the role:
Make a real impact by improving customer experiences, especially for those facing vulnerability. In this role, you’ll provide expert guidance on domestic and family violence policies, deliver exceptional customer service, and drive initiatives that ensure fair access to essential services.
You will also support the Credit and Collections Manager in effectively managing customer accounts and ensuring payment arrangements are handled appropriately. This includes reviewing customer accounts daily, making informed decisions under pressure, and maintaining the smooth flow of the debt portfolio.
Collaborating with business stakeholders, you'll lead awareness and training efforts to foster accountability and inclusivity. A key part of your role will be reviewing customer data and behaviours, identifying patterns, and providing solutions that benefit both the customer and the organisation.
As part of our Revenue Assurance Team, you'll also play a pivotal role in enhancing efficiency and strengthening Unitywater’s revenue and credit collections capabilities.
About the team:
You will be working within a key area of the business in the Revenue Assurance Team. This branch manages the end-to-end meter-to-cash process, which encompasses water meter reading, billing, payments, debt collection, maintaining customer account records and more.
About you:
Our One Unitywater behaviours - Create the Future, Care Together, and Own It – define how we work together at Unitywater. To contribute to this, you will demonstrate the following skills and qualities for the role:
Mandatory Requirements:
- Strong knowledge of credit control procedures in the utilities sector and/or similar industry
- Knowledge of the water utilities sector and relevant regulations
- Background in credit and/or legal processes
- Experience in high-volume, fast-paced team environments
- Professional and empathetic customer service approach
- Ability to handle difficult conversations with vulnerable customers both in person and other communication channels
- Strong verbal and written communication
- Proficiency in Excel, Word, Outlook, and other MS tools
- High accuracy and attention to detail
- Strong time management and planning capabilities
- Resilient and adaptable in challenging situations
- Ability to put people at ease and show care
- Self-motivated and proactive
- Strong negotiation skills
- Understanding of hardship support and referral pathways for customers
As a Unitywater team member you will enjoy a range of benefits:
- Flexibility: We value flexibility and support work-life balance with hybrid and flexible working, purchased annual leave and access to floating public holidays. Tell us what this looks like for you!
- Wellbeing: We offer several initiatives to support your wellbeing, such as discounted private health insurance, salary packaging, employee assistance program, and access to retailer discounts and benefits.
- Learning and Development: We offer a range of opportunities to feed your curiosity such as: Walk on Country experience, study assistance, and access to a dedicated learning program and professional memberships.
- Extras: We invite you to join our dedicated employee networks focused on First Nations Reconciliation, LGBTIQ+, CALD, Gender, Life Stage diversity, and Accessibility.
We strive to have a workforce that reflects the diversity of the community we serve and encourage all suitable applicants to apply for this role. Please feel free to share your pronouns and any reasonable adjustments you may need during the interview process.
Additional information:
- We are proud to be recognised as an employer of choice for women by WORK180.
- We are proud members of Pride in Diversity and Australian Disability Network.
- We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Please apply online following the links, and make sure to upload your up-to-date CV.
If you’re successful we will need you to undergo a few checks…. We know they might not be the fun part, but you will need to confirm your right to work in Australia and complete relevant pre-employment checks, including verification of criminal history, drivers licence and driving history, alcohol and other drug screening.
Applications close: Monday 28th April 2025
For further information please contact the Careers team at careers@unitywater.com
Unitywater respectfully acknowledges the Traditional Custodians of the lands and waterways in which we live, work and operate, the Kabi Kabi, Jinibara and Turrbal peoples. We honour their enduring connection to these places and their deep cultural, spiritual and environmental knowledge and stewardship over the waterways that sustain us all. We pay our deepest respects to Elders past and present, who hold the wisdom, traditions and stories of their people.
